Tapo C500 Camera Getting Offline Frequently

Tapo C500 Camera Getting Offline Frequently

38 Reply
Re:Tapo C500 Camera Getting Offline Frequently
2024-09-14 12:16:24

  @Pali-Madra 

Hi,
Thank you for your cooperation. I have escalated your case to the tech team for follow up, and they will contact you via email.
Best Regards

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#22
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Re:Tapo C500 Camera Getting Offline Frequently
2024-09-17 17:52:24

  @NiladriSR I have same issue , did you solve the problem ?

this is the second time my tapo c500 suddenly offline , and the last record is always the same. the camera rotate even i disable motion tracking .

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#23
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Re:Tapo C500 Camera Getting Offline Frequently
2024-09-18 04:54:46

  @Mask512 

 

Not Yet!

They have raise a support ticket on behalf of me and asked me to share diagnostic logs.

Waiting for their response.

 

Thanks,

NiladriSR

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#24
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Re:Tapo C500 Camera Getting Offline Frequently
2024-10-04 19:14:01

  @Solla-topee I have same issue as Niladri

 

Below are details of camera C500. Please push different firmware to this cam

 

1. What's the model number of your wireless router?

Tplink EC220-G5

2. Please send me(@Solla-topee) the MAC address of your camera via a private message.

Firmware 1.1.4

Ok.. Sending Mac address separately

3. What's the LED status on the camera when it loses connection?

Red

4. You can try to change the DNS server to 8.8.8.8 and 8.8.4.4 on your router, or connect the camera to the router's guest network, then check if it will work better.

Don't want to mess up other settings. Would be good if you can push new firmware to resolve this issue

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#25
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Re:Tapo C500 Camera Getting Offline Frequently
2024-10-04 19:17:01
Did the new firmware solve the problem?
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#26
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Re:Tapo C500 Camera Getting Offline Frequently
2024-10-06 09:14:47

Having the exact same issue with my C500. There is definitely an issue with it. My C200 has no issues on the same wifi. Wifi is perfectly fine and no other devices lose connection to the router except the C500. I have tested the signal where the C500 is located and it has strong signal.

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#27
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Re:Tapo C500 Camera Getting Offline Frequently
2024-10-07 03:44:54

To add, RSSI is -45

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#28
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Re:Tapo C500 Camera Getting Offline Frequently
2024-10-07 13:46:37

  @Hnm 

 

No! new firmware didn't solve the problem

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#29
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Re:Tapo C500 Camera Getting Offline Frequently
2024-10-08 09:45:39

  @Hnm 

Hi, 
The new firmware has been pushed to your camera, you can update it via the Tapo app and check if it helps. 
Best Regards

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#30
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Re:Tapo C500 Camera Getting Offline Frequently
2024-10-08 09:49:36

  @Brendtw 

Hi, 
Please confirm the information on this post for further analysis.
Best Regards

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#31
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