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C310 playback

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C310 playback

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C310 playback

Muneer76

2024-09-05 19:55:24

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Registered: 2024-09-05

C310 playback

2024-09-05 19:55:24

Tags: #Recording #MicroSD card

Model: Tapo C310

Hardware Version:

Firmware Version: 1.3.11

I have C310 smart camera with a 128gb card. Issue I have is that playback at normal speed is very twitchy, at half speed it plays as it should. I would prefer to watch recordings in normal speed as opposed to slow motion lol.

The card is brand and the camera is less than 5m from.the router.

Any assistance would.be appreciated.

4 Reply

Solla-topee

2024-09-06 10:03:20

Posts: 14878

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Registered: 2020-05-19

Re:C310 playback

2024-09-06 10:03:20

@Muneer76

Hi,
Please confirm the following information for further analysis.
1. Can you share a video showing the reported issue? For example, you can use another phone to record the problem when playing the SD card video recordings.

2. What's the model number and OS version of your phone? What's the Tapo app version?

3. Do you have a problem when watching the camera's live feed?

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Muneer76

LV1

2024-09-06 13:02:38

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Re:C310 playback

2024-09-06 13:02:38

@Solla-topee

1. I can't get the clip uploaded 😫

2. Phone is a A54 5g with Android 14

Tapo app version is 3.6.116

3.The live feed is perfect

Muneer76

LV1

2024-09-06 15:58:46

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Re:C310 playback

2024-09-06 15:58:46

When I connect my fone to the same router as the camera ,the playback is smooth, but if I disconnect the fone, it lags...even sitting right next to the router.

Also when I play back a recording it lags, if I press record on the playback screen and save that clip it plays without lagging 🤔

Fair to say I'm confused...

Solla-topee

2024-09-09 07:11:05

Posts: 14878

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Registered: 2020-05-19

Re:C310 playback

2024-09-09 07:11:05

@Muneer76

Hi,
1. You can upload the videos that reported the issue to your cloud server, such as Google Drive, generate a link to download them, and then send me the link.

2. Do you have the same issue when watching the camera's playback on a different phone?

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

C310 playback

C310 playback

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