@Byrd1 I presume you've gone into the settings (via the app) for the camera and selected 2K as the resolution? When I got the C210 I found it defaulted to 1080p & had to specifically choose 2K. 

  @MattC_UK yes, I thought it would probably be that simple too, but it was set to 2K. I tried charging the resolution but the quality is the same on any setting (just a higher resolution, so the squares are bigger!). The quality is the same on the SD card recordings, so I don't think it's a WiFi issue. A C100 running at 720p is roughly twice as good quality when I put it next to it.

Any other ideas? I think I probably just have to send it back and swap it for another.

Thanks

  @Solla-topee Hi, thanks for the reply. I've only got the app one one phone so there can only ever be one device watching. The video quality setting is set to 2K. The SD card recordings are also the same very low quality, so I don't think it's an issue with WiFi. Thanks.

  @Solla-topee Thanks, I've moved the HD cameras now but I'll try and move one back and do a screenshot, but as I said, the SD recordings are the same low quality so I don't think it's related to the quality of the network. I feel like it's some sort of video compression that has been activated (or the lens on the C110 is much worse than the C100, or the one I have is broken). I'll try and post back asap. Thanks.

  @Solla-topee Hi again. I've attached a couple of tests. The first is the C110  (Hardware version 2.0) running at 2K (2304x1296) and the second is the C100 (hardware v4.0) at 1080p (so I suppose 1920x1080).

In both cases, I've zoomed in as far as possible to see a piece of paper with some writing and boxes on. As you can see, the C100 is much clearer and defined.

Thanks.

  @Solla-topee Hi again, just wondered if you'd had time to look at the images? Thanks.

  @Solla-topee Hi, thanks for the reply. Are you sure that's needed? The zoomed-in images I have shown show the difference in quality much more than a zoomed-out shot will.

I just want to know if there's a way to control the quality of the recording (other than the resolution), which I suppose is the video compression. If there is no way to do that, then either the C110 I have is broken, or it has a lower-quality lens than the C100, or the compression is set much higher. I suspect that it's the latter, and the programmers have compressed the video to the point where it isn't usuable.

Thanks.