TAPO-C520WS camera. Why doesn't it return to original position after recording an event
TAPO-C520WS camera. Why doesn't it return to original position after recording an event?. Camera stays at the last event position forever. I've enabled Motion detection too in the settings.
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Hi All,
We have a new beta firmware that may solve the issue, please send me the "Forum ID 708560 + Camera's model number + Camera's MAC address" via private message if you want to try the beta firmware.
Before the Upgrade:
(1) Please be sure you have read the Beta Test Agreement before upgrading the Pre-release firmware!
(2) How to update the firmware of the Tapo devices on the Tapo App
Best Regards
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Hi,
1. Have you enabled the Motion Tracking feature on the camera, and the camera does not return to its original position after tracking an event?
Generally, if no new event is detected within 30 seconds, the camera will back to the original position after tracking.
2. Can you send us a picture of the Tracking feature configured on the Tapo app for your camera?
Could you please share a video showing the reported issue?
Best Regards
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Thanks for the reply.
Hardware Ver: 1
Picture 1: shows the original position of the camera which must return after 30sec of an even recorded.
However Picture2: shows a position of the camera which stays there without returning to the original position after recording an event at that location. If the camera moved to another position to record an event, It stays in that position forever.
Picture 3: shows the Tracking settings of the camera.
I've already rebooted the camera a few times from the App, Turned the power on/off from plug a several times. Still no luck.
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Hi，
I have escalated your case to the tech team, and they will contact you via email, you can follow up on this case with them via email.
Best Regards
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I'm having the same issue after 1.2.9 update. This has to be fixed with top priority, very annoying.
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Hi All,
We have a new beta firmware that may solve the issue, please send me the "Forum ID 708560 + Camera's model number + Camera's MAC address" via private message if you want to try the beta firmware.
Before the Upgrade:
(1) Please be sure you have read the Beta Test Agreement before upgrading the Pre-release firmware!
(2) How to update the firmware of the Tapo devices on the Tapo App
Best Regards
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My camera has now been updated with Firmware Beta release (1.2.9 Build 241008 Rel.68653n). It is now working. Thanks for the quick action
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Hi,
We do not have information about when the new official firmware that solves the reported issue will be rolled out. It's suggested to pay attention to the firmware release info of the Tapo C520WS on our official website.
Best Regards
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Well that's not very helpful.
Update 1.2.9 has broken the camera behavior and it's not even listed under your mentioned URL and you suggest that I follow it.
As a hotfix I had to stop motion tracking completely because I ended up with a cam turned to a wall not monitoring the area at all and had to reset it 10 times a day.
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Hi,
For your problem, you can send me the "Forum ID 708560 + Camera's MAC address" via a private message if you want to try the beta firmware. We received feedback from other users that it solves the issue.
Since the firmware v1.2.9 is not fully rolled out and stop releasing now, you can't see this new version info on our official website.
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