C110 camera not connecting to the app on installation

Neily68

2 weeks ago - last edited Friday

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Registered: 2024-10-24

C110 camera not connecting to the app on installation

2 weeks ago - last edited Friday

Tags: #Device Connectivity

Model: Tapo C110

Hardware Version:

Firmware Version:

I bought two C110's and I have run through the installation process and fault finding process but still can't connect the app to the camera.

I've followed all the instructions to.the letter, checked my 2.4ghz wifi, reset camera, turned off vpn's and mobile data, still nothing!

It's driving me nuts!

Has anyone else had the same issue and managed to resolve it?

1 Accepted Solution

Solla-topee

2 weeks ago - last edited Friday

Posts: 13211

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Re:C110 camera not connecting to the app on installation -Solution

2 weeks ago - last edited Friday

@Neily68

Hi,
You can refer to the instructions below to troubleshoot if you fail to install the camera.
What should I do if I fail to configure Tapo Camera?

If the problem remains, please confirm:
1. Which step do you get stuck on when configuring the camera, and what error message appears?
2. Have you tried to connect the camera to another Wi-Fi network and check if it will work? For example, factory reset the camera, enable a hotspot Wi-Fi on your phone, reconfigure the camera on another phone, connect it to the hotspot Wi-Fi, and check if you can connect successfully.

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

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