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C425 Camera Record when Power Fail ( So no router - no internet )

Prime_Xavier

3 weeks ago

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Registered: 2024-10-24

C425 Camera Record when Power Fail ( So no router - no internet )

3 weeks ago

Tags: #Recording #MicroSD card

Model: Tapo C425

Hardware Version:

Firmware Version:

I have successfully connected my Tapo C25 with home network and working fine. Camera Battery is 100% as well. I have install SD card in camera which record activity ( like motion / person detection ) I am also getting notification in my phone when Person dectect or motion detect.

But I see when electricity gone ( so my home router is off ) camera does not recording. Even I dont get Push message in my phone ( in phone I am on celluler network ). When electricy restore I can see my camera is back online in my Tapo app. But there is no recording at all for those duration.

This is wireless battery operated Camera and recording store in SD itself then why its not recording any event during no internet / no electricy period ? If I say why its not store in my clound then its valid point that as internet access is not avaialbe data can not be upload on cloud but in local SD card storage it should work.

Can any one help me in this.

Thanks.

3 Reply

Solla-topee

3 weeks ago

Posts: 13279

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Registered: 2020-05-19

Re:C425 Camera Record when Power Fail ( So no router - no internet )

3 weeks ago

@Prime_Xavier

Hi,
Typically, the camera's detection and recording features will work even without an internet connection.

In this case, please confirm the following information.
1. Please go to the camera's Device Settings > Storage & Recording page, and send me a picture of this page and a picture of the Recording Schedule page.

2. Go to the camera's Device Settings > Alarm page, enable the Alarm feature, select Sound & Light on the Alarm Type, select All on the Alarm Event Type, and select All Day on the Alarm Schedule.

3. Turn off your router, let a person move across the camera's lens, and please pay attention to the light on the camera, will it flash and will the camera alarm when detecting the person? And are the corresponding video clips stored on the SD card?

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Prime_Xavier

LV1

3 weeks ago

Posts: 2

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Registered: 2024-10-24

Re:C425 Camera Record when Power Fail ( So no router - no internet )

3 weeks ago

Hi, @Solla-topee Thanks for your response apparently I have check the same already. Will check it by this weekend as well and update you. Just for your info I am Computer Engineer and well aware about basic setting. I have tested just like you have suggested that Recording on for all time - Alarm on - Also if you know I keep camera LED off so it will only on when any event detected. But it is a worth short to test one more time. Meantime can you guide me that what if camera does not detect/record in mention situation. May I get replacement / return /refund ? I have ordered this recently only.

Solla-topee

3 weeks ago

Posts: 13279

Helpful: 2284

Solutions: 1901

Stories: 8

Registered: 2020-05-19

Re:C425 Camera Record when Power Fail ( So no router - no internet )

3 weeks ago

@Prime_Xavier

Hi,
Thank you for your attempt.
If it's confirmed the camera has an issue after troubleshooting, you can contact the retailer or the local team to get a replacement if your camera is under warranty.
Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

C425 Camera Record when Power Fail ( So no router - no internet )

C425 Camera Record when Power Fail ( So no router - no internet )

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