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RSTP video not working over TinyCam after firmware update

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RSTP video not working over TinyCam after firmware update

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RSTP video not working over TinyCam after firmware update
RSTP video not working over TinyCam after firmware update
2024-10-25 21:11:23 - last edited 2024-11-08 05:49:54
Tags: #Firmware #Live View #ONVIF/RTSP
Model: Tapo C125  
Hardware Version: V1
Firmware Version: 1.2.3 build 240914

Hello, after my C125's firmware was upgraded, it's no longer working in Tinycam. I get a black screen that occasionally flickers. It was fine before the firmware change. What happened? It does work over VCL when I tested it. All my other Cams are OK except this one. I do not have any another C125, however. 

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Re:RSTP video not working over TinyCam after firmware update-Solution
2024-10-29 07:46:44 - last edited 2024-11-08 05:49:54

  @shackle101 

Hi,
We did a test to connect the Tapo C125 to the TinyCam app via Onvif protocol, there is no problem to watch the camera on the TinyCam app.

 

In your usage scenario, you may try to uninstall the TinyCam and reinstall it, then check if it will work fine with the Tapo C125. If the problem remains, can you send me the Camera Settings page on the TinyCam app?

 

What camera has updated firmware recently and occasionally drops signal? When the problem happens, can the device installed the TinyCam app ping the router and the camera's IP address successfully? Can you share a picture of the ping test result?

 

Best Regards

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.
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Re:RSTP video not working over TinyCam after firmware update
2024-10-25 21:12:30
Also, I've fully reset the camera and removed it from the TAPO app. That did not help.
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Re:RSTP video not working over TinyCam after firmware update
2024-10-29 00:12:41 - last edited 2024-10-29 00:13:16

Update: Firmware updates are now causing all my Cameras to act wonky over the ONVIF TinyCam.  What is the deal with the recent firmware push? It was stable before. They work, but they occasionally drop signal now. 

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Re:RSTP video not working over TinyCam after firmware update-Solution
2024-10-29 07:46:44 - last edited 2024-11-08 05:49:54

  @shackle101 

Hi,
We did a test to connect the Tapo C125 to the TinyCam app via Onvif protocol, there is no problem to watch the camera on the TinyCam app.

 

In your usage scenario, you may try to uninstall the TinyCam and reinstall it, then check if it will work fine with the Tapo C125. If the problem remains, can you send me the Camera Settings page on the TinyCam app?

 

What camera has updated firmware recently and occasionally drops signal? When the problem happens, can the device installed the TinyCam app ping the router and the camera's IP address successfully? Can you share a picture of the ping test result?

 

Best Regards

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.
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