Tapo C225, issue with time displayed on recorded video.

Tapo C225, issue with time displayed on recorded video.

Tapo C225, issue with time displayed on recorded video.
Tapo C225, issue with time displayed on recorded video.
2024-10-29 00:44:02 - last edited 2024-10-29 00:48:43
Model: Tapo C225  
Hardware Version: V2
Firmware Version: 1.0.11

Please have a look at the following screenshot of Tapo app.

 

 

As you can see, in playback, the time displayed on the video is different with the time on the time search bar. While time on time search bar is 21:59:09, time displayed on video is 21:58:52.

 

Steps to reproduce the issue:

  1. Make sure you had enabled continuous recording, and disabled privacy mode.
  2. Power off the camera.
  3. Wait for about 20 seconds or longer, then power on the camera again, and wait for it to boot.
  4. Let the camera record video for about 1 minute or longer.
  5. Playback the video from microSD card, start with the video recorded after the camera boot. You will notice the issue.

 

Temporary workaround:

  1. Enable privacy mode.
  2. Wait for about 20 seconds or longer.
  3. Disable privacy mode.
  4. Wait for the camera to record video for at least 1 minute or longer before you playback last recorded video.

 

Although enabling and disabling privacy mode won't fix the time issue on already recorded video, it will fix the time issue on video recorded after disabling privacy mode. However if you did not enable privacy mode before rebooting the camera (by power off and then power on again), the same issue will occur again after reboot. So, you need to enable privacy mode before power off / reboot your camera. After the camera reboot, you can disable privacy mode.

 

I had factory reset the camera. The same issue remain exist after factory reset.

 

At the time of this post, it is still within returnable period for my camera. So, I hope TP-Link will provide permanent solution before I decide to return.

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#1
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6 Reply
Re:Tapo C225, issue with time displayed on recorded video.
3 weeks ago

  @myhong1987 

Hi,
Thank you for the case report. 
You can try to remove the SD card from the camera > connect it to your computer by an SD card adapter, back up the video recordings to your computer > then insert the SD card into the camera > format it via the Tapo app, and then check if the problem is solved.
Best Regards

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#2
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Re:Tapo C225, issue with time displayed on recorded video.
3 weeks ago

  @Solla-topee 

 

Before I create this thread, I had formatted the microSD card via Tapo app. The bug still occur.

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#3
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Re:Tapo C225, issue with time displayed on recorded video.
3 weeks ago

  @myhong1987 

Hi,
What's your Tapo app version? You can try to uninstall the Tapo app and reinstall it, make sure the Tapo app is the latest one, and then check if the problem is resolved.
Best Regards

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#4
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Re:Tapo C225, issue with time displayed on recorded video.
3 weeks ago

  @Solla-topee 

 

The Tapo app is the latest one.

 

Reinstall will not solve the issue.

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#5
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Re:Tapo C225, issue with time displayed on recorded video.
3 weeks ago

  @myhong1987 

Hi,
I have escalated your case to the tech team, and they will contact you via email to follow up on this case. Please wait patiently.
Best Regards

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#6
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Re:Tapo C225, issue with time displayed on recorded video.
Tuesday

  @Solla-topee 

I have that too.
But if I change the speed during playback with the (Speed) button in the upper right corner,

the video jumps a bit and already shows the time indicated in the search bar and plays the recorded event!
Even if I choose 1X speed, pressing one of the values ​​is the point.

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#7
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