Tapo c225 keeps going offline

Tapo c225 keeps going offline

Tapo c225 keeps going offline
Tapo c225 keeps going offline
2 weeks ago - last edited Sunday
Model: Tapo C225  
Hardware Version: V2
Firmware Version: 1.0.11

My Tapo C225 camera keeps going off line, every day, making it pretty useless for home security.

The network is stable.  The WiFi (mesh network) pod is just 2 meters away!

The blue light is always flashing when it has a silicon sezure.

I have to flip the power to reset it every time, and no I don't want to have to reset the thing every time this happens!

There isn't a firmware update available, having already checked in the app.

This is really getting on my £<<"*>,^ />/@ !!! 😊

 

hardware v2

firmware 1.0 11

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#1
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1 Accepted Solution
Re:Tapo c225 keeps going offline-Solution
a week ago - last edited Sunday

  @Melon-Head 

Hi,
Typically, you can refer to the instructions below to troubleshoot the offline issue.
What should I do if my Tapo smart device keeps losing connection or going Offline?
 

1. Please send us the results after you follow the above tips to troubleshoot.
2. How many Wi-Fi pods do you have in your home network? Do they use the same SSID & password? 
3. Can you connect the camera to an AP/router with a different Wi-Fi name and check if the camera will work fine? I'm afraid the camera roams between the Wi-Fi pods since they use the same Wi-Fi settings, and then the disconnect issue occurs.

 

Best Regards

Recommended Solution
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#2
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1 Reply
Re:Tapo c225 keeps going offline-Solution
a week ago - last edited Sunday

  @Melon-Head 

Hi,
Typically, you can refer to the instructions below to troubleshoot the offline issue.
What should I do if my Tapo smart device keeps losing connection or going Offline?
 

1. Please send us the results after you follow the above tips to troubleshoot.
2. How many Wi-Fi pods do you have in your home network? Do they use the same SSID & password? 
3. Can you connect the camera to an AP/router with a different Wi-Fi name and check if the camera will work fine? I'm afraid the camera roams between the Wi-Fi pods since they use the same Wi-Fi settings, and then the disconnect issue occurs.

 

Best Regards

Recommended Solution
  0  
  0  
#2
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