C310 no streaming or playback

C310 no streaming or playback

16 Reply
Re:C310 no streaming or playback
2 weeks ago

  @GiannisK 

Hi,
I also escalated your case to the tech team, and you can send the log file to them via email.
Best Regards

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#12
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Re:C310 no streaming or playback
2 weeks ago

  @GiannisK I have been in contact with the engineers, the issue seems to come from an app update.  They have shared an apk for an older app build that resolve my issues.

 

You can find it here. https://static.tp-link.com/upload/beta/2024/202409/20240923/Tapo_3.7.113(4113)_20240919022100-tapo-trial-dist-release.apk

 

See if this resolves your issue as well.

 

I am waiting to see when they think this fix will be out on a public build.

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#13
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Re:C310 no streaming or playback
2 weeks ago

  @glyn hello, much appreciated that you shared the information. I have installed it immediately after your message and the app is working without any problem until today.

 

Thank you very much!

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#14
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Re:C310 no streaming or playback
2 weeks ago

Thx for this bug, all my customers using this camera was upset about me; even my mom...
Otherwise, i updated the app and it's at new running correctly.

Is there a way in the app to add the rtsp link directly into to avoid using your servers ?
I've got dyndns on my connections and i can open ports (NAT)

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#15
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Re:C310 no streaming or playback-Solution
2 weeks ago - last edited 2 weeks ago

  @GiannisK They have released v 3.7.522 to the play store which fixed the issue on the public build.

 

I recommend you keep the test app apk saved incase it breaks again on the public release in a future version.

Recommended Solution
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#16
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Re:C310 no streaming or playback
2 weeks ago

  @glyn i am happy to hear that the bug was fixed. I will keep the apk for back up solution.

 

Thank you for the informations. Have a nice day.

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#17
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