Tapo c520ws not returning to it's default position after motion tracking

Tapo c520ws not returning to it's default position after motion tracking

Tapo c520ws not returning to it's default position after motion tracking
Tapo c520ws not returning to it's default position after motion tracking
Monday - last edited 3 hours ago
Model: Tapo C520WS  
Hardware Version:
Firmware Version: 1.2.9

Unfortunately both of my Tapo c520ws camera's do not return to its original position after motion tracking. 

 

What I did to try to solve it:

 

  1. disabled motion tracking, reboot the camera, set the camera to the desired position, enabled motion tracking
  2. pan/tilt correction
  3. set detection zones, remove detection zones
  4. changed default position

 

What else can I do? Reading om the forum the problem occurs on almost all camera's.

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#1
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1 Accepted Solution
Re:Tapo c520ws not returning to it's default position after motion tracking-Solution
Yesterday - last edited 3 hours ago

  @IvanZ 

Hi,
We have firmware that may solve the issue, please send me(@Solla-topee) "Forum ID 714404+ Tapo C520WS's MAC address" via a private message if you want to try the firmware.
 

Before the Upgrade:
(1) Please be sure you have read the
Beta Test AgreementBeta Test Agreement before upgrading the Pre-release firmware!
(2)
How to update the firmware of the Tapo devices on the Tapo App 


Best Regards

Recommended Solution
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#3
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3 Reply
Re:Tapo c520ws not returning to it's default position after motion tracking-Solution
Yesterday - last edited 3 hours ago

  @IvanZ 

Hi,
We have firmware that may solve the issue, please send me(@Solla-topee) "Forum ID 714404+ Tapo C520WS's MAC address" via a private message if you want to try the firmware.
 

Before the Upgrade:
(1) Please be sure you have read the
Beta Test AgreementBeta Test Agreement before upgrading the Pre-release firmware!
(2)
How to update the firmware of the Tapo devices on the Tapo App 


Best Regards

Recommended Solution
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#3
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Re:Tapo c520ws not returning to it's default position after motion tracking
5 hours ago
The software has been pushed via your chat support. The problem seems fixed for both my camera's. Fingers crossed!
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#4
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Re:Tapo c520ws not returning to it's default position after motion tracking
3 hours ago

  @IvanZ 

Hi, 
Thank you very much for your feedback, and glad to hear your case is solved.
Best Regards
 

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#5
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