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C310 thumbnails don’t correspond with videos

Sole-path-tree

2024-11-08 13:24:23 - last edited 2024-11-13 06:56:05

Posts: 2

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Solutions: 1

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Registered: 2024-11-08

C310 thumbnails don’t correspond with videos

2024-11-08 13:24:23 - last edited 2024-11-13 06:56:05

Tags: #Motion Detection #Recording

Model: Tapo C310

Hardware Version: V1

Firmware Version: 1.3.11

My C310 records motion activity video, but when I select a thumbnail on 2024-11-8, it plays the video recorded on 2024-11-4.

I select other thumbnails, the same thing happens.
Is anyone experiencing the same behaviour?

1 Accepted Solution

Sole-path-tree

LV1

2024-11-12 22:41:05 - last edited 2024-11-13 06:56:05

Posts: 2

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Registered: 2024-11-08

Re:C310 thumbnails don’t correspond with videos-Solution

2024-11-12 22:41:05 - last edited 2024-11-13 06:56:05

@Solla-topee

Thanks for the reply.

I ran camera reboot from the Tapo app.
Now it's working fine.

Recommended Solution

3 Reply

Solla-topee

2024-11-11 08:01:42

Posts: 13654

Helpful: 2360

Solutions: 2035

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Registered: 2020-05-19

Re:C310 thumbnails don’t correspond with videos

2024-11-11 08:01:42

@Sole-path-tree

Hi,
You can check if the following steps will help:
1. Update the Tapo app to the latest one.
2. Reboot the camera, and then check if you can watch the video recordings properly.

If the problem remains, please check:
1. The Tapo app version.
2. Do you have a problem when watching the video recordings stored on the SD card or cloud server?
3. Send us a video showing the reported issue

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Sole-path-tree

LV1

2024-11-12 22:41:05 - last edited 2024-11-13 06:56:05

Posts: 2

Helpful: 0

Solutions: 1

Stories: 0

Registered: 2024-11-08

Re:C310 thumbnails don’t correspond with videos-Solution

2024-11-12 22:41:05 - last edited 2024-11-13 06:56:05

@Solla-topee

Thanks for the reply.

I ran camera reboot from the Tapo app.
Now it's working fine.

C310 thumbnails don’t correspond with videos

C310 thumbnails don’t correspond with videos

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