Detection Features Not Working on TAPO C220 when Connected to VIGI NVR
I am reaching out regarding an issue with my TAPO C220 camera when it is connected to the VIGI NVR. None of the detection features, including human, vehicle, animal, or any other detection options, are functioning as expected on the VIGI NVR.
Its working only TAPO APP
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Hi,
For the reported issue:
1. Please ensure the camera and the Tapo app are up to date. Please send me(@Solla-topee) the camera's MAC address via a private message.
2. What's the model number of the VIGI NVR? What's the version of the VIGI program used to stream the camera?
3. Have you enabled the Motion Detection on the camera? Does it have the same performance?
Best Regards
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Hi,
For the reported issue:
1. Please ensure the camera and the Tapo app are up to date. Please send me(@Solla-topee) the camera's MAC address via a private message.
2. What's the model number of the VIGI NVR? What's the version of the VIGI program used to stream the camera?
3. Have you enabled the Motion Detection on the camera? Does it have the same performance?
Best Regards
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If the detection features on your TAPO C220 camera aren't working when connected to the VIGI NVR, try these troubleshooting steps:
- Firmware Update: Ensure both the TAPO C220 and VIGI NVR have the latest firmware installed.
- Settings Check: Verify that motion detection and other detection features are enabled in the camera settings through the NVR interface.
- Network Connection: Confirm that the camera and NVR are connected to the same network and that there are no connectivity issues.
- Reboot Devices: Restart both the TAPO C220 and VIGI NVR to reset any temporary software glitches.
- Compatibility: Check if the TAPO C220 is fully compatible with the VIGI NVR, as certain features might not be supported when connected to third-party systems.
If these steps don't resolve the issue, contacting support for both devices might be necessary for further assistance.
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Hi,
Thank you for the information provided via a private message. I have escalated your case to the tech team, and they will follow up on your case via email. Please wait patiently.
Best Regards
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