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Remote viewing no longer working..?

Remote viewing no longer working..?

Remote viewing no longer working..?

a week ago

Posts: 4

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2024-11-14

Remote viewing no longer working..?

a week ago

Tags: #Tapo App Related #Live View #Remote Control

Model: Tapo C211

Hardware Version: V2

Firmware Version: 1.3.11

Hi All,

I was using 2x C210's and added another one but the C211. Remote viewing via mobile network was working fine on an Android S23+, but after setting up/installing the C211 it stopped on all 3 cameras. Live stream or viewing no longer available via the App. When back on wifi it works fine.

I have uninstalled and reinstalled app and rebooted/set up camera again but the issue persists.

On an Iphone 14 everything works fine, on wifi and mobile network.

I simply installed the C211 and now lost remote viewing on the Android device. All firmware/software across devices are up to date.

How do i get back remote viewing on the Android device?

Thanks in advance.

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#1

6 Reply

a week ago

Posts: 13344

Helpful: 2295

Solutions: 1924

Stories: 8

Registered: 2020-05-19

Re:Remote viewing no longer working..?

a week ago

Hi,
Please double-check if the Tapo app installed on your Android phone is up to date. If not, update the Tapo app and check if it helps.

If the problem remains, please check:
1. The Tapo app version is installed on your Android phone.
2. Try to clean the caches of the Tapo app on your Android phone.
3. The model number and OS version of your Android phone.

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

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#2

LV1

Saturday

Posts: 4

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Registered: 2024-11-14

Re:Remote viewing no longer working..?

Saturday

Tapo is up to date.

1. The Tapo app version is installed on your Android phone - V3.7.522
2. Try to clean the caches of the Tapo app on your Android phone - Done and no change.
3. The model number and OS version of your Android phone - S23+ SM-S916B and Android version 14 One UI 6.1

Hope that is the right OS version, so many options. Thanks

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#3

LV1

Saturday

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Registered: 2024-11-14

Re:Remote viewing no longer working..?

Saturday

Have also tried older version of the app 3.7.113 and same issue...

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#4

Monday

Posts: 13344

Helpful: 2295

Solutions: 1924

Stories: 8

Registered: 2020-05-19

Re:Remote viewing no longer working..?

Monday

Hi,
Please uninstall the Tapo app on your phone, refer to the link to download the Tapo debug app(trial app), install it on your phone, and then test if you can watch your camera locally and remotely on the Android phone.
Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

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#5

LV1

Tuesday - last edited Tuesday

Posts: 4

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Registered: 2024-11-14

Re:Remote viewing no longer working..?

Tuesday - last edited Tuesday

Tried this and no luck... When I have a bit more time, I will turn on diagnostics, replicate the issue and send feedback with the logs via the app.

I cant believe it just stopped working, getting frustrating. The set up seems pointless without remote/live view.

Feels like privacy invasion to the max trying to work with TP Link support to get resolved.

Edit: Possible progress using Trial App. I will update later, don't want to jinx it.

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#6

Wednesday

Posts: 13344

Helpful: 2295

Solutions: 1924

Stories: 8

Registered: 2020-05-19

Re:Remote viewing no longer working..?

Wednesday

Hi,
Thank you very much for your attempt, and please feel free to reply to us if there are any updates.
Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

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#7