c200 camera is playing the same clip when you try and watch playback. Live feed is working and it's showing the thumbnail, but when I try and watch the playback, it's the same clip from days ago. I've rebooted loads of times, reset camera by unplugg8ng it, removed all data in camera and updated the app. Subscription is paid and up to date.
@Josiemac im having the same issue since yesterday
Hi,
For the reported case, it's suggested to delete/uninstall the Tapo app on your phone, clean the Tapo app caches, then reinstall the latest Tapo app and check if it helps.
If the problem remains, please provide the following information for further analysis.
1. The model number and MAC address of your camera. You can send me(@Solla-topee) the "Forum 716174+camera's MAC address" via a private message.
2. The model number and OS version of your phone.
3. The Tapo app's version.
4. Can you share a video showing the reported issue?
Best Regards
Hi,
You can check if the tips on the thread "What can I do if my iOS Tapo app keeps playing the same cloud video clip?" are helpful.
Best Regards
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