Why is my C520WS moving by itself

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Why is my C520WS moving by itself

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Why is my C520WS moving by itself
Why is my C520WS moving by itself
2024-11-20 20:59:48
Model: Tapo C520WS  
Hardware Version: V1
Firmware Version: 1.2.8

Hi

My camera is slowly "drifting" and I try to u derstand why.

I have set several "quick navigation" points from where I quickly, manually, can pan the camera to. But after a couple of weeks, the saved camera positions have moved by itself and are not pointing in the same direction anymore. When I reset them, they will after a few weeks once again be different. Why?

Another discovery I've made is that the endpoints of the camera seems to have moved or been restricted. When I try to move the camera in a direction where I used to be able to move it, the app says that the camera has reached its endpoint and can't rotate further. Why?

 

The camera is positioned in a weather safe area, free from external interference by obstacles and the worst of wind and rain. It is far up so bo one should be able to reach it and manipulate it. 
 

Any recommendations?

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Re:Why is my C520WS moving by itself
2024-11-22 07:12:15

  @Tinge1tange1 

 

Do you keep the camera images before and after? 

 

To assist with this case, a specialist will help to follow it up through email. Please check your inbox later to confirm. 
 

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