Remote problem

Remote problem

Remote problem
Remote problem
3 weeks ago - last edited 2 weeks ago
Model: Tapo C100   Tapo C200  
Hardware Version: V2
Firmware Version: 1.3.9.

Hello, 

I have two cameras C100 and C210, both are well connected and accessible at home with phone (same wifi). 

Outdoor only the C210 runs. The C100 is offline. 

I check my router. All are seem ok. Some ideas. 

Thanks. 

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#1
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1 Accepted Solution
Re:Remote problem-Solution
2 weeks ago - last edited 2 weeks ago

  @Frediags 

Hi,
You can refer to the below instructions to troubleshoot.
What to do if I can't control my Tapo cameras on the Tapo app?
 

If the problem remains, please confirm:
1. The LED status on the Tapo C100.
2. You can try to factory reset and reconfigure the Tapo C100.
3. Please send me(@Solla-topee) the Tapo C100 and C210's MAC address via a private message.

Best Regards

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#2
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Re:Remote problem-Solution
2 weeks ago - last edited 2 weeks ago

  @Frediags 

Hi,
You can refer to the below instructions to troubleshoot.
What to do if I can't control my Tapo cameras on the Tapo app?
 

If the problem remains, please confirm:
1. The LED status on the Tapo C100.
2. You can try to factory reset and reconfigure the Tapo C100.
3. Please send me(@Solla-topee) the Tapo C100 and C210's MAC address via a private message.

Best Regards

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#2
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