Error 1, battery error.

When I opened the product box, the power button was already turned ON on the cleaner. I am unable to turn it on if it is not connected to the dock. If I connect it to the dock, it boots up, then the middle play button flashes ones, then immediately the dock button flashes red, and the cleaner says Error 1, battery error.

I tried to leave it on the dock for 8 hours, nothing changed. I was able to connect it to the app while it was docked.

I tried to update the firmware, but the app says it is not connected to the dock.