Tapo C225 random reboot
Hello,
I got 2 tapo C225 camera that have auto-update enabled with a schedule of 3 to 5AM. Looking at the camera, the time is right. But, the camera randomly reboot anytime. Today, it rebooted 3 times. I notice it cause I ear the shutter sound like when it's switching to night mode and the front LED become red and then it does like when it start (spinning, pan, etc).
I've checked in the app and I lose connection to the camera when this happen, also my NVR lose the signal.
I have auto-reboot enabled from 3:30 to 4:00am.
Thank you
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Hi,
In addition to enabling the Auto Reboot function, the camera may automatically reboot in the following situations.
What Can I Do if My Camera Frequently Stucks or Reboots?
If the problem remains, please help confirm the following information for further analysis.
1. The date & time when the camera auto reboots.
2. Send me(@Solla-topee) "Forum ID 721864 + camera's MAC address" via a private message.
Best Regards
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Hi,
In this case, please also refer to the instructions below to collect the camera log for further analysis.
How to get the log of Tapo Camera
Then send us the date & time when the camera auto reboots again.
Best Regards
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@Nodiaque I have the same kind off issue with a tapo c210,
after the last firmware update (or earllier) my camera is rebooting when I enable the auto follow function.
Most of the time after a few times it moves....
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Hi,
If you have the same random reboot issue, please refer to this thread to check if these suggestions are helpful.
And please refer to this thread to collect the camera log for further analysis if the problem remains.
Best Regards
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