Smart Home Community > Tapo Smart Camera > Tapo C210, H/W v2.0, this smart device can only be controlled locally! other c210 v1.0 is working
< Tapo Smart Camera

Tapo C210, H/W v2.0, this smart device can only be controlled locally! other c210 v1.0 is working

Tapo C210, H/W v2.0, this smart device can only be controlled locally! other c210 v1.0 is working

Tapo C210, H/W v2.0, this smart device can only be controlled locally! other c210 v1.0 is working
Tapo C210, H/W v2.0, this smart device can only be controlled locally! other c210 v1.0 is working
3 weeks ago - last edited 2 weeks ago
Tags: #Device Connectivity
Model: Tapo C210  
Hardware Version: V2
Firmware Version: 1.3.6

Hi,

 

I have two Tapo c210/HW v1.0/Firmware 1.3.16 at home. They are super fine and working properly.

 

I have recently got another Tapo c210. It came with hardware v2.0. But when I set it up. The app says "this smart device can only be controlled locally" and the camera icon disappears from the app as soon as I switch my phone to cellular or another network. The light on the camera is solid amber.

 

The new Tapo c210 is connected to the same wifi network with exactly the same settings of the old c210 cameras. I do not have any firewall setup and the Internet is available to the cameras.

 

I also tried to update the firmware on the new Tapo but the app says the firmware is up to date.

 

Any help please?

 

Regards

  0      
 
  0      
 
#1
Options
1 Accepted Solution
Re:Tapo C210, H/W v2.0, this smart device can only be controlled locally! other c210 v1.0 is working-Solution
3 weeks ago - last edited 2 weeks ago

  @Sattary 

Hi,
You can refer to the instructions below to troubleshoot.
What to do if I can't control my Tapo cameras on the Tapo app?
 

If the problem remains, please confirm the following information.
1. Send me(@Solla-topee) the camera's MAC address via a private message.
 

2. Enable a hotspot Wi-Fi on your phone, factory reset the Tapo C210 V2, reconfigure it on a different phone, and connect it to the hotspot Wi-Fi, then check if you can control it remotely.

 

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
Recommended Solution
  0  
  0  
#2
Options
3 Reply
Re:Tapo C210, H/W v2.0, this smart device can only be controlled locally! other c210 v1.0 is working-Solution
3 weeks ago - last edited 2 weeks ago

  @Sattary 

Hi,
You can refer to the instructions below to troubleshoot.
What to do if I can't control my Tapo cameras on the Tapo app?
 

If the problem remains, please confirm the following information.
1. Send me(@Solla-topee) the camera's MAC address via a private message.
 

2. Enable a hotspot Wi-Fi on your phone, factory reset the Tapo C210 V2, reconfigure it on a different phone, and connect it to the hotspot Wi-Fi, then check if you can control it remotely.

 

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
Recommended Solution
  0  
  0  
#2
Options
Re:Tapo C210, H/W v2.0, this smart device can only be controlled locally! other c210 v1.0 is working
Saturday

Solved! Here is a summary of what happened:

 

I have contacted Sofia, and she connected me to technical support.

We discovered that the issue is resolved when I use a hotspot on my mobile phone hotspot. I have sent diagnostic logs, and they have pushed a firmware update to my camera (1.4.2). Now, the camera can be controlled remotely even when it is set on my home wifi.

 

Special thanks to Tapo's technical support.

 

Regards,

Masood

  0  
  0  
#3
Options
Re:Tapo C210, H/W v2.0, this smart device can only be controlled locally! other c210 v1.0 is working
Yesterday

  @Sattary Thank you for share your experience!

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
  0  
  0  
#4
Options

Information

Helpful: 0

Views: 190

Replies: 3

Tags

Device Connectivity
Related Articles
Tapo C210/C200 Device Limit Reaches
160 0
Smart Actions c210 tapo
1693 7
Tapo C210 can only be used locally
79 0
Hikvision can connect with TC41, Tapo C200 but Not C210
307 0
My Tapo C210 not accessable from external network
509 0
 Tapo C210 is Locked
197 0
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.