Live streaming: restriction after 5 minutes

Live streaming: restriction after 5 minutes

Live streaming: restriction after 5 minutes
Live streaming: restriction after 5 minutes
2 недель назад - last edited Friday
Model: Tapo C320WS  
Hardware Version: V2
Firmware Version: 1.1.15

I was getting the message "You have viewed the live video for 5 minutes without any operation. Continue the viewing?"

Clicking the Continue button worked fine for another 5 minutes


My solution was to ensure that the cam antennae were rotated into the vertical position (I had them lying horizontally for aesthetic reasons).
This suggests that my WiFi connection was below the optimum. It might also have been the rainy weather interfering with the WiFi.

My signal has to go through two walls. This also suggests that ethernet might be more reliable than WiFi.


A workaround that tp-link could offer, is to automatically "continue" after the warning appears after 5 minutes. After all, the video was fine for 5 minutes.

I still get the occasional frozen video picture which requires manual intervention. It would be nice if the Tapo app could detect a frozen image, and refresh automatically.

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#1
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2 Accepted Solutions
Re:Live streaming: restriction after 5 minutes-Solution
2 недель назад - last edited Friday

  @iantresman2 

Hi,
Thank you for sharing your experience.

 

When getting the message "You have viewed the live video for 5 minutes without any operation. Continue the viewing?", the following instructions may be helpful.
Why can't I view the live stream of the Tapo camera continuously?
 

Best Regards
 

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#2
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Re:Live streaming: restriction after 5 minutes-Solution
2 недель назад - last edited Friday

This morning I again started getting the warning message "You have viewed the live video for 5 minutes without any operation. Continue the viewing?"

 

I tried the instructions provided, but they were not helpful.

 

This morning, I had put up a metal clothes dryer. Removing it solved the problem, again suggesting that it was interfering with the Cam WiFi.

It would be useful if the Tapo app could indicate the Cam WiFi signal

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#3
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7 Reply
Re:Live streaming: restriction after 5 minutes-Solution
2 недель назад - last edited Friday

  @iantresman2 

Hi,
Thank you for sharing your experience.

 

When getting the message "You have viewed the live video for 5 minutes without any operation. Continue the viewing?", the following instructions may be helpful.
Why can't I view the live stream of the Tapo camera continuously?
 

Best Regards
 

Recommended Solution
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#2
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Re:Live streaming: restriction after 5 minutes-Solution
2 недель назад - last edited Friday

This morning I again started getting the warning message "You have viewed the live video for 5 minutes without any operation. Continue the viewing?"

 

I tried the instructions provided, but they were not helpful.

 

This morning, I had put up a metal clothes dryer. Removing it solved the problem, again suggesting that it was interfering with the Cam WiFi.

It would be useful if the Tapo app could indicate the Cam WiFi signal

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#3
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Re:Live streaming: restriction after 5 minutes
2 недель назад

  @iantresman2 

Hi, 
On the Tapo app > camera's Device Settings > Device Info page, you can tap the Wi-Fi icon to see the Wi-Fi signal strength(RSSI value).
Best Regards

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#4
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Re:Live streaming: restriction after 5 minutes
Saturday

I had thought I had fixed this issue, but unfortunately not. But an other interesting observation:

 

If I am in the Tapo App, click Home and then tap the Tapo Camera button, I often get the 5 minute restriction.

But if I select Cameras, and then tap the camera (Manage) button, I can preview the live feed often for several hours before it eventually freezes.

 

 

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#5
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Re:Live streaming: restriction after 5 minutes
Вчера

  @iantresman2 

Hi,
As you can see in the below instructions, the time limitation only appears when watching the camera remotely. The live view time limitation is in place to effectively manage cloud service resources, guarantee the stable operation of cloud services and ensure a stable monitoring experience, etc.


Currently, there is no option to fix the mobile phone to stream the camera locally only when the camera is online, however, there are some suggestions in the below instructions that will help the phone to stream the camera locally.
Why can't I view the live stream of the Tapo camera continuously?


Best Regards

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#6
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Re:Live streaming: restriction after 5 minutes
Вчера

  @Solla-topee I don't think I am using the camera remotely, I am viewing it using the Tapo app on my tablet on my local network, on my one and only WiFi network.

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#7
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Re:Live streaming: restriction after 5 minutes
5 часов назад

  @iantresman2 

Hi,
When the tablet is connected to the same Wi-Fi as the camera, it may also stream the camera remotely via our cloud server if the camera is connected to the internet.
If you block the internet on your router for the camera, you can only stream the camera locally when connecting to the same Wi-Fi as the camera. However, the camera's features that require an internet connection will not work.
Best Regards

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#8
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