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C510w PTZ problems when connected to DVR after update to 1.3.1

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C510w PTZ problems when connected to DVR after update to 1.3.1

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C510w PTZ problems when connected to DVR after update to 1.3.1
C510w PTZ problems when connected to DVR after update to 1.3.1
2025-01-22 01:09:39 - last edited 2025-02-10 11:09:49
Tags: #ONVIF/RTSP
Model: Tapo C510W  
Hardware Version: V1
Firmware Version: 1.3.1

Hi everyone!

Recently I updated my C510w to the last version as the app requested (1.3.1), after the update all the PTZ functions stopped working, it used to work perfectly before the update. I use a Hikvision DVR and I have other PTZ cameras, I also have a Tapo C210 that works perfectly.

I tried to reset the camera but still the same.

What can I do to restore the functionality?

 

Thanks a lot!

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#1
1 Accepted Solution
Re:C510w PTZ problems when connected to DVR after update to 1.3.1-Solution
2025-01-22 11:32:31 - last edited 2025-02-07 07:32:39

  @VictorMTTZZ 

Hi,
We have a new firmware that may solve the reported issue. Please send me(@Solla-topee) "Forum ID 738696 + camera's MAC address" via a private message if you want to try the new firmware.

Before the Upgrade:
(1) Please be sure you have read the Beta Test Agreement before upgrading the Pre-release firmware!
(2) How to update the firmware of the Tapo devices on the Tapo App
 

Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> Enhance Your Tapo App Experience: Introduction to Several Practical Features >> Troubleshooting for Tapo Camera's Privacy Mode Automatic Activation
Recommended Solution
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#2
12 Reply
Re:C510w PTZ problems when connected to DVR after update to 1.3.1-Solution
2025-01-22 11:32:31 - last edited 2025-02-07 07:32:39

  @VictorMTTZZ 

Hi,
We have a new firmware that may solve the reported issue. Please send me(@Solla-topee) "Forum ID 738696 + camera's MAC address" via a private message if you want to try the new firmware.

Before the Upgrade:
(1) Please be sure you have read the Beta Test Agreement before upgrading the Pre-release firmware!
(2) How to update the firmware of the Tapo devices on the Tapo App
 

Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> Enhance Your Tapo App Experience: Introduction to Several Practical Features >> Troubleshooting for Tapo Camera's Privacy Mode Automatic Activation
Recommended Solution
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#2
Re:C510w PTZ problems when connected to DVR after update to 1.3.1
2025-01-22 21:31:04

  @Solla-topee I sent you the message, thanks a lot!

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#3
Re:C510w PTZ problems when connected to DVR after update to 1.3.1
2025-01-23 12:24:56

  @VictorMTTZZ 

Hi,
The new firmware has been pushed to your camera, please update it via the Tapo app and check if it helps.
Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> Enhance Your Tapo App Experience: Introduction to Several Practical Features >> Troubleshooting for Tapo Camera's Privacy Mode Automatic Activation
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#4
Re:C510w PTZ problems when connected to DVR after update to 1.3.1
2025-01-23 22:56:33

  @Solla-topee Worked perfectly! Thanks a lot!

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#6
Re:C510w PTZ problems when connected to DVR after update to 1.3.1
2025-01-24 01:18:43
>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> Enhance Your Tapo App Experience: Introduction to Several Practical Features >> Troubleshooting for Tapo Camera's Privacy Mode Automatic Activation
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#7
Re:C510w PTZ problems when connected to DVR after update to 1.3.1
2025-01-29 22:32:53
I have a new C510W that just updated to 1.3.1 and I also cannont get PTZ (or camera feed) to work in ONVIF in AgentDVR, can you help?
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#8
Re:C510w PTZ problems when connected to DVR after update to 1.3.1
2025-02-04 20:26:21

  @VictorMTTZZ I have the same problem with PTZ please could you push the update to my camera.

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#9
Re:C510w PTZ problems when connected to DVR after update to 1.3.1
2025-02-07 07:35:47

  @Welshlad52    @Boring-Pilot 

Hi,
Please refer to this post to send me the camera's MAC address if you want to try the firmware.
Best Regards
 

 

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> Enhance Your Tapo App Experience: Introduction to Several Practical Features >> Troubleshooting for Tapo Camera's Privacy Mode Automatic Activation
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#10
Re:C510w PTZ problems when connected to DVR after update to 1.3.1
2025-02-08 02:10:47

  @Solla-topee  hola tengo este mismo problema me puede ayudar

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#11
Re:C510w PTZ problems when connected to DVR after update to 1.3.1
2025-02-08 07:33:19

  @herney 

Hi,
The new firmware has been pushed to your camera, please update it via the Tapo app and check if it helps.
Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> Enhance Your Tapo App Experience: Introduction to Several Practical Features >> Troubleshooting for Tapo Camera's Privacy Mode Automatic Activation
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#12
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