Tapo C200 not able to view from outside the network

Tapo C200 not able to view from outside the network

Tapo C200 not able to view from outside the network
Tapo C200 not able to view from outside the network
3 weeks ago - last edited Tuesday
Model: Tapo C200  
Hardware Version: V3
Firmware Version:

Hello

 

I'm trying to install the Tapo C200 camera. I got it working locally in the app and I'm able to acces the RTSP stream via port 554. However I'm not able to acces the camera in the app when I'm on a different network. I'm also not able to acces the RTSP stream externally, even though I forwarded port 554. I checked with my ISP, and port 554 is not blocked. The wifi network supports both 2.4GHz and 5GHz. The weird thing is, in the app, it DOES NOT say that the camera isn't able to connect to the cloud. What could be the issue here?

Thanks in advance!

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#1
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1 Accepted Solution
Re:Tapo C200 not able to view from outside the network-Solution
a week ago - last edited Tuesday

  @KillsT3aler69 

Hi,
You can refer to the instructions below to troubleshoot if you fail to control the camera remotely.
What to do if I can't control my Tapo cameras on the Tapo app?
 

Please confirm the following information if the problem remains.
   1. What's the LED status on the camera?
   2. What's the model number of your router? Is the Tapo C200 connected to your router's Wi-Fi directly?
   3. Please try to enable a hotspot Wi-Fi on your phone, factory reset the camera, configure it with another phone, connect it to the hotspot Wi-Fi, and then check if you can control it remotely.

 

Best Regards

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#2
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1 Reply
Re:Tapo C200 not able to view from outside the network-Solution
a week ago - last edited Tuesday

  @KillsT3aler69 

Hi,
You can refer to the instructions below to troubleshoot if you fail to control the camera remotely.
What to do if I can't control my Tapo cameras on the Tapo app?
 

Please confirm the following information if the problem remains.
   1. What's the LED status on the camera?
   2. What's the model number of your router? Is the Tapo C200 connected to your router's Wi-Fi directly?
   3. Please try to enable a hotspot Wi-Fi on your phone, factory reset the camera, configure it with another phone, connect it to the hotspot Wi-Fi, and then check if you can control it remotely.

 

Best Regards

Recommended Solution
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  0  
#2
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