C520WS motion detection does not work on the nas server
motion detection does work in the tapo app. But the Asustor NAS server does not have motion detection. Recording is only possible with continuous recording. is there a firmware update for the camera
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Hi,
We have a new firmware that may solve the issue, please send me(@Solla-topee) "Forum ID 742952 + Tapo C520WS's MAC address" via a private message if you want to try the firmware.
Before the Upgrade:
(1) Please be sure you have read the Beta Test Agreement before upgrading the Pre-release firmware!
(2) How to update the firmware of the Tapo devices on the Tapo App
Best Regards
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Hi,
We have a new firmware that may solve the issue, please send me(@Solla-topee) "Forum ID 742952 + Tapo C520WS's MAC address" via a private message if you want to try the firmware.
Before the Upgrade:
(1) Please be sure you have read the Beta Test Agreement before upgrading the Pre-release firmware!
(2) How to update the firmware of the Tapo devices on the Tapo App
Best Regards
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@Solla-topee hi i installed a new update. after the update, the camera no longer connects to the nas server monitoring program. how do you get the camera to work now?
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Hi,
You can refer to the instructions below to establish the RTSP/Onvif connection.
How to view Tapo camera on PC/NAS/NVR through RTSP/Onvif Protocol
Please refer to the instructions below to troubleshoot if you fail to establish the RTSP/Onvif connection.
What can I do if fail to stream the Tapo camera via the RTSP/ONVIF protocol?
Best Regards
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Hi , read your posts . I have the same camera (C520WS) and trying to connect it to my Asustor NAS Surveillance center using my camera account user/password
Asssustor detect and find the camera but fails to connect. Did you solve the problem? if so can you help me ?
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Hi, I couldn't get the system to work. When I installed the firmware update that was distributed to me, the motion notifications in the TAPO program no longer worked and I couldn't connect to the camera on the NAS server. The NAS finds the camera but can't connect. I only use the TAPO program, unfortunately.
Baltta
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