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Camera C212 inaccessible when connected remotely

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Camera C212 inaccessible when connected remotely

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Camera C212 inaccessible when connected remotely
Camera C212 inaccessible when connected remotely
2025-02-06 11:34:46 - last edited 2025-03-02 09:26:11
Tags: #Device Connectivity
Model: Tapo C212  
Hardware Version: V2
Firmware Version: 1.3.14

Today onwards, my camera stopped becoming available/online in the Tapo app when my mobile was not connected to the same local (wifi) network as the camera.

This was never an issue before.

- I've rebooted the camera as well as the router

- dns on router is 8.8.8.8

- status LED: solid Red

- Tapo app, Router firmware, Camera firmware are all up to date

- Other Tapo devices on the same network are accessible remotely with no issues

 

What could be the issue here?

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1 Accepted Solution
Re:Camera C212 inaccessible when connected remotely-Solution
2025-02-07 11:04:28 - last edited 2025-03-02 09:26:11

  @Human_42 

Hi,
You can refer to the instructions below to troubleshoot the reported issue.
What to do if I can't control my Tapo cameras on the Tapo app?
 

If the problem remains, please confirm the following information.
1. Please ensure your router is working and provide a stable internet connection.

 

2. You can try to enable a hotspot Wi-Fi on your phone, factory reset the camera, configure it with another phone, connect it to the hotspot Wi-Fi, and then check if you can control it remotely.

 

Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> What should I do if my Tapo camera triggers false detection? >> Enhance Your Tapo App Experience: Introduction to Several Practical Features
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Re:Camera C212 inaccessible when connected remotely-Solution
2025-02-07 11:04:28 - last edited 2025-03-02 09:26:11

  @Human_42 

Hi,
You can refer to the instructions below to troubleshoot the reported issue.
What to do if I can't control my Tapo cameras on the Tapo app?
 

If the problem remains, please confirm the following information.
1. Please ensure your router is working and provide a stable internet connection.

 

2. You can try to enable a hotspot Wi-Fi on your phone, factory reset the camera, configure it with another phone, connect it to the hotspot Wi-Fi, and then check if you can control it remotely.

 

Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> What should I do if my Tapo camera triggers false detection? >> Enhance Your Tapo App Experience: Introduction to Several Practical Features
Recommended Solution
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