This Article Applies to: 

• Tapo C500 V1, FW: 1.3.1 Build 240820 Rel.71705n  
• Tapo C510W V1, FW: 1.3.1 Build 241111 Rel.29618n
• TC40 V1, FW: 1.3.1 Build 240820 Rel.71705n
• TC41 V1, FW: 1.3.1 Build 241111 Rel.29618n
• Tapo C220 V1, FW: 1.2.2 Build 240914 Rel.55174n
• TC72 V1, FW: 1.2.2 Build 240914 Rel.55174n
• Tapo C200 V5, 1.1.4 Build 241219 Rel.57752n
• TC70 V5, 1.1.4 Build 241219 Rel.57752n
• Tapo C200C V5, 1.1.4 Build 241219 Rel.57752n

Phenomenon description:

After updating the Tapo camera's firmware to the above version, the Pan & Tilt feature is no longer working when trying to control the camera on some specific third-party apps(such as Frigate) via Onvif protocol.
However, the Pan & Tilt feature on the Tapo app still works great.

Workaround:

1. The Tapo C500 V1 &  TC40 V1 have fully released the new official firmware (version 1.3.2 Build 250108 Rel.40063n) that solves this issue.

The Tapo C220 V1 & TC72 V1 have fully released the new official firmware (version 1.2.5 Build 241224 Rel.40956n) that solves this issue.

The Tapo C510W V1 & TC41 V1 have fully released the new official firmware (version 1.3.3 Build 250228 Rel.56467n) that solves this issue.

It's recommended to update the firmware of these camera models to the latest one on the Tapo app to solve the issue.
How to update the firmware of the Tapo devices on the Tapo App

2. We have firmware that solves the reported issue for the other cameras, please send me(@Solla-topee)  "Forum ID  744616 + camera's model number + MAC address" via a private message if you want to try the firmware.

Before the Upgrade:
(1) Please be sure you have read the Beta Test Agreement before upgrading the Pre-release firmware!
(2) How to update the firmware of the Tapo devices on the Tapo App
 

More Articles:

What can I do if fail to stream the Tapo camera via the RTSP/ONVIF protocol?
What to do if I can't control my Tapo cameras on the Tapo app?
The First Outdoor Pan/Tilt 4G LTE Camera-Tapo C501GW