Voice call won't work (C220)

Voice call won't work (C220)

Voice call won't work (C220)
Voice call won't work (C220)
2025-02-15 01:17:48 - last edited 3 weeks ago
Model: Tapo C220  
Hardware Version:
Firmware Version: 1.2.2 Build 240914 Rel.55174n

I have a TAPO C220 camera. I just realized that VOICE CALL feature doesn't work. It works, but only in ONE directon. When I speak from my phone it can be heard on the camera. But camera MIC won't record any sound and transfer it to the phone app. I can hear the voice from the camera side just fine, until I press icon to start the call over voice call or talk. The moment I press call icon everything go mute.

 

  When camera only recording without voice call activated it DOES RECORD all the sounds. So microphone is working. Just some software issue appears.

  I DID:

- increase microphone sensitivity

- increase volume on the phone

 

 I TRIED on two separate phones:

- iOS

- android

 

When the voice call is activated I can't hear any voice. The moment I end a call the soundscare there again.

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#1
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1 Accepted Solution
Re:Voice call won't work (C220)-Solution
2025-02-17 11:46:40 - last edited 3 weeks ago

  @Avemovarado 

Hi,
In this case, please ensure the Tapo app is up to date, and can you send us a video showing the reported issue? You can use the Screen Recorder feature on your phone to record a video showing the issue and send it to us.

 

You can upload the video to your cloud server(such as Google Drive), generate a link to download it and send me(@Solla-topee) the link via a private message.
 

Best Regards

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#2
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3 Reply
Re:Voice call won't work (C220)-Solution
2025-02-17 11:46:40 - last edited 3 weeks ago

  @Avemovarado 

Hi,
In this case, please ensure the Tapo app is up to date, and can you send us a video showing the reported issue? You can use the Screen Recorder feature on your phone to record a video showing the issue and send it to us.

 

You can upload the video to your cloud server(such as Google Drive), generate a link to download it and send me(@Solla-topee) the link via a private message.
 

Best Regards

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#2
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Re:Voice call won't work (C220)
2 weeks ago

Having a similar issue no matter what we do we cannot hear the person ringing the doorbell. They can here us (on the phone) but no volume can be heard please advise.  @Solla-topee 

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#3
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Re:Voice call won't work (C220)
2 weeks ago

  @Patrices 

Hi,
Do you have a Tapo C220 or a doorbell camera? If you have a doorbell camera, what's the model number of it?


Are you using the Video Call feature of the camera or the Talk feature to try to talk with the person ringing the doorbell?

  1) If you are using the Talk feature, please don't hold the Talk icon when the person is speaking on the camera's Live View > Talk page.

  2) If you are using the Video Call feature, please ensure the Mic and Speaker of the camera are enabled on the camera's Live View > Video Call page.


Best Regards

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