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Respected sir/ Madam
My cc camera is not working it's always showing red light.I purchased this is December 2024 it's not working properly
Hi,
You can refer to the instructions below to troubleshoot if your camera keeps going offline.
What should I do if my Tapo smart device keeps losing connection or going Offline?
If the problem remains, please confirm the following information.
1. List the troubleshooting you did and the results.
2. When the camera goes offline, is the LED on the camera flashing red or solid red?
3. The model number Wi-Fi router and your network topology, for example, ISP Spectrum-Archer C7 router<Wireless> Tapo device
4. How do you recover the connection? How often does the issue happen?
Best Regards
Hi,
You can refer to the instructions below to troubleshoot if your camera keeps going offline.
What should I do if my Tapo smart device keeps losing connection or going Offline?
If the problem remains, please confirm the following information.
1. List the troubleshooting you did and the results.
2. When the camera goes offline, is the LED on the camera flashing red or solid red?
3. The model number Wi-Fi router and your network topology, for example, ISP Spectrum-Archer C7 router<Wireless> Tapo device
4. How do you recover the connection? How often does the issue happen?
Best Regards
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