C225 image quality horrible compared to C220

C225 image quality horrible compared to C220

C225 image quality horrible compared to C220
C225 image quality horrible compared to C220
2025-03-14 03:08:10
Model: Tapo C225   Tapo C220  
Hardware Version: V2
Firmware Version: 1.0.12

Hello,

 

I purchased a C220 back in November 2024 to use as a baby cam for my first child.  The image quality is EXCELLENT on the C220 v1 (firmware 1.2.5), however my baby started noticing the red IR at night so I decided to purchase a C225 v2 (with the 950nm IR) in February 2025, figuring the image will be awesome like the C220 along with the invisible IR at night.  Boy was I wrong.

 

I was shocked by the image quality on my C225, it's like night and day compared to the C220.  At first I thought maybe the settings were off, I double and triple checked.  Both at 2K QHD, same 30fps, etc.  C220 image is far superior in both day and night mode.  I tried with HDR on and off on the C225 and it didn't make any difference, I tried with 850nm and 950nm IR at night mode and it also didn't make any difference.  The C220 image is just much, much better.

 

In order to make sure that I did not get a dud (manufacture defect), I decided to order a second C225 which just arrived today.  And guess what, it's the same.

 

I can now confirm that the C225's image sensor is horrible from the factory or the image processing is messed up.

 

I really cannot believe TP-Link would sell the C225, one of their top models, with such horrible image quality compared to their lower model, C220.

 

Furthermore, if you search this forum I am not the only one who noticed that the C225 image quality is worse than other Tapo cameras, such as C200, C120

 

Tech support should get the two models and compare their images, but I'm pretty sure they already know about this, that the C225 image is inferior compared to their other cameras BUT costs more!

 

C225

C225

 

C220C220

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#1
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16 Reply
Re:C225 image quality horrible compared to C220
2025-03-14 10:28:04

  @tpjb 

Hi,
Due to differing image parameters between Tapo C225 and Tapo C220, the Live View image produced by the two cameras appear distinct from one another. 
Regarding the issue you reported, I have escalated it to our tech team, and they will contact you via email to further assist you. Please wait patiently.
Best Regards

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#2
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Re:C225 image quality horrible compared to C220
2025-03-14 18:11:44 - last edited 2025-03-14 18:30:18

The C225 with HW ver. 1 is excellent.

The C225 with HW ver. 2 is horrible.

They look alike, but use different software.
They also have different mac address vendor ranges. Hongkong vs Malaysia. Probably due to differet production plants.



I am returning the C225 ver. 2 since it not only has an inferior image, but the colours are pinkish as well. (ok the first 3 weeks.)
The new one will probably still have an inferior image, if i get an C225 with version 2 hw in return.

C225v2

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#3
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Re:C225 image quality horrible compared to C220
2025-03-17 07:54:59

  @Blund 

Hi, 
Typically, if your camera image color is abnormal, you can try the following troubleshooting.
What to do if the Tapo Camera image color is abnormal?
Best Regards

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Re:C225 image quality horrible compared to C220
2025-03-20 17:02:23

  @Solla-topee Thanks for the advice. Already tried these things.

I am receiving a new C225 next week. I really, really hope it has ver.1 hardware.
 

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#5
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Re:C225 image quality horrible compared to C220
2025-03-21 09:04:46

  @Blund   Don't worry~ please feel free to contact us if you need assistance.

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Re:C225 image quality horrible compared to C220
Saturday

  @Solla-topee hi there. I'm going through exactly same issue with him. I bought all three of them but all three have horrible picture quality.

 

I bought it only 4 months or so ago. 

So the store says they don't take return and told me to contact TP Link directly.

 

What do I do????

 

Thanks

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#7
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Re:C225 image quality horrible compared to C220
Saturday - last edited Saturday

 

  @C225butnotgood 

The C220 and C225 rev. 1 has excellent image quality. C225 rev2 is a disaster.

I was hoping a new firmware release would fix the problem, but no luck. 

C225 rev 2C225_v2

 

Rev. 1:





 

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#8
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Re:C225 image quality horrible compared to C220
Saturday - last edited Saturday

At night. Almost no light and daylight mode:Rev.1

Rev. 2:
rev. 2

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#9
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Re:C225 image quality horrible compared to C220
Saturday

C225 rev1 and 2: A bit more light:



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#10
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Re:C225 image quality horrible compared to C220
Sunday - last edited Sunday

  @Blund is the same for your C225 v2, that it won't switch to night mode if it is really dark and you can't see anything due to the horrible image quality? It's only switching when it is pitch black xd

 

I see that rev. 1 is set up for warm colours in firmware, and rev. 2 is set up for original or cool colours in firmware.

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#11
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