Kh100 offline
I have 5 radiator valves connected to my hub. All working fine till I noticed last week the hub was offline. The only way to reconnect was to reset hub and reconnect the valves. The hub went offline again about an hour or so after, so repeated the process and again when offline.
I reset for a third time but didn't re add the valves and still went offline.
Does anyone have any ideas why this could be happening. I've had no problems with the Internet.
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Typically there are two types of disconnection, wifi disconnection -- smart device disconnected from router wifi; or cloud disconnection -- the smart device is still connected to the wifi but unable to link to TP-Link cloud, in this case, the smart device can only be managed in the local network, failing in remote control.
What's the led status of the hub when it shows offline in the app? Verify the condition of your smart hub then refer to the corresponding suggestions in this article for troubleshooting. Cannot use the Kasa app to control my smart devices
LED Status on Kasa KH100
- Blinking blue quickly: Connecting to WiFi; Pairing with Kasa accessory
- Solid Blue: Connected to Cloud (connected to wifi and cloud.)
- Solid Orange: Offline (from cloud)
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Light on hub is blinking blue and orange.
I considered getting a new hub, but can't find anywhere that just sells the kh100 hub.
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LED blinking blue and orange means the hub is in the default setup state. Have you shared your TP-Link ID with the families or logged in to the Kasa app on multiple mobile devices? Please check whether there is a possibility that someone accidentally deleted the device from the app, or whether the hub was physically reset, such as a child having access to the hub and pressing the reset button on the hub for fun.
The KH100 hub is usually sold in a bundle with the KE100 or the Tapo sensor, it's not available for sale separately.
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@Wayne-TP no one other than me has access.
I've reconnected the hub to wifi and connected back all the valves.
Was working great then this morning I notice the hub is blinking orange and blue again!
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