My camera doesn't get back to default position
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
I purchased Tapo c220 15 days before and have been facing the same issue from the beginning , when it moves while tracking a object , at last it ends up in a bad position and doesn't get back to the viewpoint I have set in the app ,
It feels really frustrating to adjust it again and again
Now I ended up stopping motion tracking
But that's the feature I needed the most ,
Totally a Bad experience
Not Expected by a well known Brand
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hi,
Typically, if the Tapo C220 has Motion Tracking/Auto Tracking enabled, the camera's original position is where it starts tracking the event. After tracking an event, the camera will return to its original position after 30 seconds if no new events are detected.
If you want the camera to return to a specific position after tracking, please pan & tilt the camera to that position in the Tapo app, and ensure the camera starts tracking the event at that position.
Best Regards
- Copy Link
- Report Inappropriate Content
Hi,
Typically, if the Tapo C220 has Motion Tracking/Auto Tracking enabled, the camera's original position is where it starts tracking the event. After tracking an event, the camera will return to its original position after 30 seconds if no new events are detected.
If you want the camera to return to a specific position after tracking, please pan & tilt the camera to that position in the Tapo app, and ensure the camera starts tracking the event at that position.
Best Regards
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Hi,
1. Can you send us a video showing the reported issue? You can upload the video to your cloud server(such as Google Drive), generate a link to download it and send me(@Solla-topee) the link via a private message.
2. Please also refer to the instructions below to collect the camera log for further analysis.
How to get the log of Tapo Camera
Best Regards
- Copy Link
- Report Inappropriate Content
Hi,
Thank you for the video provided.
The video seems show that the camera works as it should. As you can see in the video, the camera returns to its original position at 13:07:29 after tracking.
Best Regards
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 1084
Replies: 4
Voters 0
No one has voted for it yet.