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Tapo C500 getting disconnected from wifi

Tapo C500 getting disconnected from wifi

Tapo C500 getting disconnected from wifi
Tapo C500 getting disconnected from wifi
2025-03-28 05:01:49 - last edited 2025-04-09 01:55:06
Tags: #Device Connectivity
Model: Tapo C500  
Hardware Version:
Firmware Version: 1.0.6 (up to date)

Tapo C500 outdoor camera getting disconnected from wifi and going offline multiple times automatically. Firmware has been updated. But still it gets disconnected at night. And sometimes at random times of the day. I am switching it off and on multiple times. How do i stop the camera from getting disconnected. The wifi connection is strong.

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#1
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1 Accepted Solution
Re:Tapo C500 getting disconnected from wifi-Solution
2025-03-28 12:31:48 - last edited 2025-04-09 01:55:06

  @Ramesha 

Hi,
You can refer to the instructions below to troubleshoot if the camera keeps going offline.
What should I do if my Tapo smart device keeps losing connection or going Offline?
 

Please confirm the following information if the problem remains.
  1. Send me(@Solla-topee) "Forum ID 783652 + C500's MAC address" via a private message.
  2. What's the model number of your router? Please describe your network diagram.
  3. Do you reboot the camera to recover the connection after the issue occurs?
  4. What's the LED status on the camera when the issue occurs? Please check the RSSI value on the camera when it's working.


Best Regards

>>How to position my TP-Link camera for optimal performance. >>What to do if the Detection feature is not working on the TP-Link Camera? >>Encrypt microSD Card: Protecting Video Recordings Stored on the SD Card.
Recommended Solution
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#2
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3 Reply
Re:Tapo C500 getting disconnected from wifi-Solution
2025-03-28 12:31:48 - last edited 2025-04-09 01:55:06

  @Ramesha 

Hi,
You can refer to the instructions below to troubleshoot if the camera keeps going offline.
What should I do if my Tapo smart device keeps losing connection or going Offline?
 

Please confirm the following information if the problem remains.
  1. Send me(@Solla-topee) "Forum ID 783652 + C500's MAC address" via a private message.
  2. What's the model number of your router? Please describe your network diagram.
  3. Do you reboot the camera to recover the connection after the issue occurs?
  4. What's the LED status on the camera when the issue occurs? Please check the RSSI value on the camera when it's working.


Best Regards

>>How to position my TP-Link camera for optimal performance. >>What to do if the Detection feature is not working on the TP-Link Camera? >>Encrypt microSD Card: Protecting Video Recordings Stored on the SD Card.
Recommended Solution
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#2
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Re:Tapo C500 getting disconnected from wifi
2025-08-02 02:18:41

  @Ramesha 

I think that the problem is with the UPNP.

I disabled this feature and the disconnections stopped...

Ramesha wrote

Tapo C500 outdoor camera getting disconnected from wifi and going offline multiple times automatically. Firmware has been updated. But still it gets disconnected at night. And sometimes at random times of the day. I am switching it off and on multiple times. How do i stop the camera from getting disconnected. The wifi connection is strong.

 

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#3
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Re:Tapo C500 getting disconnected from wifi
2025-08-04 03:13:27

  @guijohn Thank you for sharing your experience. yes

>>How to position my TP-Link camera for optimal performance. >>What to do if the Detection feature is not working on the TP-Link Camera? >>Encrypt microSD Card: Protecting Video Recordings Stored on the SD Card.
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#4
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