Other family members (also sharing for the payment of cloud services) can't access cloud activity

Other family members (also sharing for the payment of cloud services) can't access cloud activity

Other family members (also sharing for the payment of cloud services) can't access cloud activity
Other family members (also sharing for the payment of cloud services) can't access cloud activity
2025-04-19 01:42:48 - last edited 2025-05-09 03:31:35
Model: Tapo C425   Tapo C220  
Hardware Version:
Firmware Version:

Why cant other members of my family, who are sharing the payment for the subscription, cannot access the cloud activity. that is just unfair. I do not want to make a new account and reconfigure all 9 cameras and 1 doorbell in our house. 

 

I  regret buying this brand. they are cheap compared to Ring probably thats why, Might need to invest on some other expensive brands as this brand's app has so many features lacking. we are basically paying the same subscription fee as the Ring before. I would not recommend this brand at the moment. 

 

this request has been posted by another person last 2023 and now still has not been resolved.  you basically want us to log out of our  current email, make a shared email for all my family members and reconfigure all the cameras and doorbell AGAIN? do you know how long that takes? 

 

Not to mention the settings do not sync between iPhone, iPad and Mac.

 

Thre's also no option to have multiple schedules to turn off notifications on different times and days of the week. I have to rely on iOS Focus settings to do this. 

 

It's funny that when you post something here, they respond to you and if the topic is different, they ask you to make an individual thread for those other issues. 

 

 

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Re:Other family members (also sharing for the payment of cloud services) can't access cloud activity-Solution
2025-04-24 03:33:21 - last edited 2025-05-09 03:31:35

  @MaxnTeddy 

 

We regret that the current product features do not meet your expectations. We take every feature request from the community seriously and ensure they are recorded. However, implementing each feature requires thorough analysis, evaluation, and consideration. Different users have unique habits and needs, which can vary widely. It is ideal to meet every user's needs but not feasible. Despite this, we are committed to continuously updating and optimizing our product features to enhance the user experience.

 

If the current product features, design, and our suggested workarounds do not meet your expectations, we truly regret this. We hope that future products or new features will catch your interest. If you'd like, we encourage you to stay connected, as we are dedicated to continuous improvement.

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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Re:Other family members (also sharing for the payment of cloud services) can't access cloud activity-Solution
2025-04-24 03:33:21 - last edited 2025-05-09 03:31:35

  @MaxnTeddy 

 

We regret that the current product features do not meet your expectations. We take every feature request from the community seriously and ensure they are recorded. However, implementing each feature requires thorough analysis, evaluation, and consideration. Different users have unique habits and needs, which can vary widely. It is ideal to meet every user's needs but not feasible. Despite this, we are committed to continuously updating and optimizing our product features to enhance the user experience.

 

If the current product features, design, and our suggested workarounds do not meet your expectations, we truly regret this. We hope that future products or new features will catch your interest. If you'd like, we encourage you to stay connected, as we are dedicated to continuous improvement.

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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