@stef2020 

Hi,
All Tapo cameras can enjoy the Tapo Care service. If you can't add the camera to your Tapo Care plan, please check the following information.
    1) Check whether your camera is online on the Tapo app and can be controlled locally and remotely. If not, try to reset and reconfigure the camera.
    2) Check if the camera is shared by another person. It's unable to add a shared camera to your Tapo Care plan.

Otherwise, it's recommended to contact our local team for further assistance.

Best Regards