Can't connect Tapo C225 to WiFi despite choosing WPA2 security settings

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Can't connect Tapo C225 to WiFi despite choosing WPA2 security settings

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Can't connect Tapo C225 to WiFi despite choosing WPA2 security settings
Can't connect Tapo C225 to WiFi despite choosing WPA2 security settings
2025-04-30 11:01:20 - last edited 2025-05-09 11:09:18
Tags: #Installation #WiFi
Model: Tapo C225  
Hardware Version: V2
Firmware Version:

As in the title, I tried everything I could to connect my brand new C225 to the WiFi but the WiFi connection keeps failing and the camera's LED keeps blinking red. I get this error on the app:

 

The password I inserted is correct, so it can't be that. Moreover, I am connecting to a 2.4GHz network and I changed the settings of my router to have only the WPA2-PSK type of encryption. That didn't help, so I even created a separate 2.4GHz guest network with the WPA2-PSK type of encryption but that didn't help either. You can see the settings of my router here:


 

How can I set up my camera? Unfortunately, if the connection to the WiFi does not work, I will have to return it to the shop

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Re:Can't connect Tapo C225 to WiFi despite choosing WPA2 security settings-Solution
2025-05-07 11:21:38 - last edited 2025-05-09 11:09:18

  @lionlens 

Hi, 
You can refer to the instructions below to troubleshoot when failing to configure the camera.
What should I do if I fail to configure Tapo Camera?
 

If the problem remains, please try to enable a hotspot Wi-Fi on your phone, factory reset the camera, configure it with another phone, connect it to the hotspot Wi-Fi, and then check if you can set it up successfully.

 

Best Regards

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Re:Can't connect Tapo C225 to WiFi despite choosing WPA2 security settings-Solution
2025-05-07 11:21:38 - last edited 2025-05-09 11:09:18

  @lionlens 

Hi, 
You can refer to the instructions below to troubleshoot when failing to configure the camera.
What should I do if I fail to configure Tapo Camera?
 

If the problem remains, please try to enable a hotspot Wi-Fi on your phone, factory reset the camera, configure it with another phone, connect it to the hotspot Wi-Fi, and then check if you can set it up successfully.

 

Best Regards

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