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Can't connect to Tapo C100 network

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Can't connect to Tapo C100 network

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Can't connect to Tapo C100 network
Can't connect to Tapo C100 network
2025-05-08 11:31:34 - last edited 2025-06-10 05:44:43
Tags: #Device Connectivity
Model: Tapo C100  
Hardware Version:
Firmware Version:

Hey guys,

I just got a Tapo C100 camera, and im trying to set it up. The first part is to connect your phone to the camera's wifi network. But it says im unable to join the wi fi network. Anyone has the same problem? How do i fix it?

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Re:Can't connect to Tapo C100 network-Solution
2025-05-09 06:54:15 - last edited 2025-06-10 05:44:43

  @cam1lo 

Hi, 
You can refer to Case 2 in the following instructions to troubleshoot if you fail to connect to the camera's Wi-Fi.
What should I do if I fail to configure Tapo Camera?
 

If the problem remains, please try the following tips.
   1. Please ensure the Tapo app is up to date. If not, uninstall the Tapo app and reinstall the latest one.
   2. Please try to press the reset button on the camera for 10 seconds to factory reset it. When it has a flashing red and green light, try to configure it again.

 

Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> What should I do if my Tapo camera triggers false detection? >> Enhance Your Tapo App Experience: Introduction to Several Practical Features
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Re:Can't connect to Tapo C100 network-Solution
2025-05-09 06:54:15 - last edited 2025-06-10 05:44:43

  @cam1lo 

Hi, 
You can refer to Case 2 in the following instructions to troubleshoot if you fail to connect to the camera's Wi-Fi.
What should I do if I fail to configure Tapo Camera?
 

If the problem remains, please try the following tips.
   1. Please ensure the Tapo app is up to date. If not, uninstall the Tapo app and reinstall the latest one.
   2. Please try to press the reset button on the camera for 10 seconds to factory reset it. When it has a flashing red and green light, try to configure it again.

 

Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> What should I do if my Tapo camera triggers false detection? >> Enhance Your Tapo App Experience: Introduction to Several Practical Features
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