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Camera freezing & need rebooting every day to get full range

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Camera freezing & need rebooting every day to get full range

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Camera freezing & need rebooting every day to get full range
Camera freezing & need rebooting every day to get full range
2025-05-09 16:19:54 - last edited 2025-06-12 03:23:30
Tags: #Motion Detection #Recording

Why does my camra freeze and the fast forward during play back and also I have to keep rebooting it as it wound monitor fill range, tells me I have reached capacity or something along those lines, but then works after a reboot, this is happening a couple of times a day. Very disappointed I brought this camra as review were excellent and i need it for leagal reasons 

 

firm where version is up to date

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Re:Camera freezing & need rebooting every day to get full range -Solution
2025-05-12 06:04:49 - last edited 2025-06-12 03:23:30

  @Frannie1320 

Hi,
Please make sure the camera has a good signal from the router, you can move it closer to the router, ensure the camera's firmware and the Tapo app are up to date, and then check if the camera will work better.

 

If the problem remains, please confirm the following information.
  1. What's the model number and MAC address of the camera? You can send me(@Solla-topee) the camera's MAC address via a private message.
 

  2. Do you have a problem when watching the cloud video clips or the video clips stored on the inserted SD card?
  
  3. Could you please send us a video during the playback issue and a video showing the error message that appears on the Tapo app? You can upload the videos to your cloud server(such as Google Drive), generate a link to download them, and send me the links via a private message.
 

Best Regards

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.
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Re:Camera freezing & need rebooting every day to get full range -Solution
2025-05-12 06:04:49 - last edited 2025-06-12 03:23:30

  @Frannie1320 

Hi,
Please make sure the camera has a good signal from the router, you can move it closer to the router, ensure the camera's firmware and the Tapo app are up to date, and then check if the camera will work better.

 

If the problem remains, please confirm the following information.
  1. What's the model number and MAC address of the camera? You can send me(@Solla-topee) the camera's MAC address via a private message.
 

  2. Do you have a problem when watching the cloud video clips or the video clips stored on the inserted SD card?
  
  3. Could you please send us a video during the playback issue and a video showing the error message that appears on the Tapo app? You can upload the videos to your cloud server(such as Google Drive), generate a link to download them, and send me the links via a private message.
 

Best Regards

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.
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