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C200 camera is sending notifications saying movement detected, but the app says it is offline?

C200 camera is sending notifications saying movement detected, but the app says it is offline?

C200 camera is sending notifications saying movement detected, but the app says it is offline?
C200 camera is sending notifications saying movement detected, but the app says it is offline?
2025-05-09 17:58:30 - last edited 2025-06-12 03:17:16

Hi, I am away from home and set my camera up yesterday. It was working fine from 6pm yesterday until about 2pm today. The app says it is offline, however I am still getting notifications saying motion detected etc (I am keeping an eye on my cats while I am away).

All of my other devices like light bulbs are still working through the app, I have deleted and reinstalled the app, restarted my phone, re booted my Deco mesh remotely so that the camera reconnects, but still the same issue. The mesh system says the camera is fully connected to wifi and strong connection.

i see there is a previous thread where a similar issue occurred, https://community.tp-link.com/en/smart-home/forum/topic/599688

Please help!

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1 Accepted Solution
Re:C200 camera is sending notifications saying movement detected, but the app says it is offline?-Solution
2025-05-12 06:41:23 - last edited 2025-06-12 03:17:16

  @Wielmo    @Ascriv 

Hi,
Thank you very much for your feedback. In this case, you can try to reboot the camera if the problem remains and refer to this thread for further assistance.
Best Regards

>>How to position my TP-Link camera for optimal performance. >>What to do if the Detection feature is not working on the TP-Link Camera? >>Encrypt microSD Card: Protecting Video Recordings Stored on the SD Card.
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Re:C200 camera is sending notifications saying movement detected, but the app says it is offline?
2025-05-09 18:33:08 - last edited 2025-05-09 18:38:21

  @Ascriv me too have same issue.. today all tapo camera goes offline bit i receive the alert of motion detect.. Tapo what happens?

 

Sometime tapo app see it avaolable when i'm on the same wifi of camera, but when i disconnect from wifi tapo see all offline. Happens random.. it's tapo server side issue?

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Re:C200 camera is sending notifications saying movement detected, but the app says it is offline?-Solution
2025-05-12 06:41:23 - last edited 2025-06-12 03:17:16

  @Wielmo    @Ascriv 

Hi,
Thank you very much for your feedback. In this case, you can try to reboot the camera if the problem remains and refer to this thread for further assistance.
Best Regards

>>How to position my TP-Link camera for optimal performance. >>What to do if the Detection feature is not working on the TP-Link Camera? >>Encrypt microSD Card: Protecting Video Recordings Stored on the SD Card.
Recommended Solution
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