Tapo C520WS does not return to original position
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Hi,
I am having issues with my camera. Sometimes camera is not returning at all to its original position and sometimes it returns but not in correct position. After I have done pan and tilt correction it is working for short period. I have done reset etc.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hi,
In this situation, please provide more detailed information about the reported issues:
1. How long does it take after clicking "Pan & Tilt Correction" for the camera to start experiencing problems such as not returning to the original position or returning to an incorrect position?
2. Can you provide live view screenshots of the camera's original position and the incorrect position it returns to? You can upload the pictures to your cloud server(such as Google Drive), generate a link to download them and send me(@Solla-topee) the link via a private message.
3. You may go to the Tapo app > Camera's Device Settings > Reboot Camera page to enable the "Auto Reboot" feature to see if it improves the situation.
If the problem persists, you can try to contact the retailer or our local team to check if the camera is under warranty.
Best Regards
- Copy Link
- Report Inappropriate Content
Hi,
When the camera has Motion Tracking/Auto Tracking enabled, the camera's original position is where it starts tracking the event. Generally, after tracking an event, the camera will return to its original position after 30 seconds if no new events are detected. If the camera does not return to the original position after tracking, will it return to another position or not move after tracking?
If it returns but not in the correct position, does it pan to the correct position but not tilt to the correct position?
When did you buy the camera, and when did the issue start to happen?
Best Regards
- Copy Link
- Report Inappropriate Content
Hi,
Camera is not moving sometimes at all after sensing motion and tracking motion.
when camera is trying to move in it original position, problem is in tilt when camera is not returning to correct position. What may cause the problem?
I just bought the camera few weeks ago.
- Copy Link
- Report Inappropriate Content
Hi,
In this situation, please provide more detailed information about the reported issues:
1. How long does it take after clicking "Pan & Tilt Correction" for the camera to start experiencing problems such as not returning to the original position or returning to an incorrect position?
2. Can you provide live view screenshots of the camera's original position and the incorrect position it returns to? You can upload the pictures to your cloud server(such as Google Drive), generate a link to download them and send me(@Solla-topee) the link via a private message.
3. You may go to the Tapo app > Camera's Device Settings > Reboot Camera page to enable the "Auto Reboot" feature to see if it improves the situation.
If the problem persists, you can try to contact the retailer or our local team to check if the camera is under warranty.
Best Regards
- Copy Link
- Report Inappropriate Content
Hello,
1. Somehow it depends. There is no spesific time. Usually within few hours.
2. I can do.
3. I will try.
- Copy Link
- Report Inappropriate Content
Hi,
Thank you for your attempt. And feel free to reply if there are any updates.
Best Regards
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 635
Replies: 5
Voters 0
No one has voted for it yet.