C310 Auto Day/Night Mode
Since the latest firmware update the camera doesn't return back to day mode when it becomes light.
It's always been set to auto and has worked fine before the update.
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Hi All,
Regarding the reported issue, we suggest referring to the solution in the following thread to try to solve the issue.
[C200 V5 1.2.2][C310 V2 1.4.2] Day/Night Mode Auto Switching Failure
Best Regards
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Hi,
You can turn off the camera, wait for two minutes, turn it back on, and then check if the camera switches to Day mode and if the problem will happen again.
If so, please confirm whether you can insert an SD card into the camera.
Best Regards
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@Solla-topee Already tried that the result is the same, it changes to day mode after rebooting but at night changes to night mode then doesn't reset back to day when morning comes, there's already an SD card inserted.
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@raven1991 Hi, can send me (@Solla-topee) your camera's MAC address via a private message?
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@Solla-topee having the same problem with my camera aswell
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Hi,
A new firmware has been pushed to your camera, please update it via the Tapo app and check if it helps.
If the problem persists, please refer to the instructions below to collect the camera log for further analysis.
How to get the log of Tapo Camera
Best Regards
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@Solla-topee I have the same issue with 7 V2 C310 cameras.
Since the upgrade to 1.4.2 the last couple of days.
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Hi,
We have new firmware that may help in this matter for the Tapo C310 V2. Please send me(@Solla-topee) "Forum ID 821960 + camera's MAC address" via a private message if you want to try it.
Before the Upgrade:
(1) Please be sure you have read the Beta Test Agreement before upgrading the Pre-release firmware!
(2) How to update the firmware of the Tapo devices on the Tapo App
If the problem persists, please refer to the instructions below to collect the camera log for further analysis.
How to get the log of Tapo Camera
Best Regards
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@raven1991 Hi i have the same problem after 1.4.2 update in 2 out of my 3 cameras.Did you solve this problem? I would appreciate if you could help me
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Hi i have the same problem after 1.4.2 update in 2 out of my 3 cameras. I would appreciate if you could help me
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