@mafiatu7uh 

mafiatu7uh wrote

  @Hilbert-TP 

Yesterday I followed up with TP-Link support, and today there is still no response, it's very sad, it seems like TP-Link support for the Indonesian region is very indifferent!! What should I do? should I accept this defective Tapo C520WS product with an open heart?

Hi,

We sincerely apologize for the frustration and inconvenience you’ve experienced regarding the delayed response from our support team. We understand how important timely assistance is, especially when dealing with a product issue.

To help us better assist you, could you kindly confirm how you contacted our support team? If you submitted your request via email, please note that it usually takes 1-2 business days for our email support team to respond during standard working hours. If your concern requires urgent attention and you haven’t received a reply yet, we recommend trying to contact our support team via phone for a quicker resolution.

If you continue to face difficulties reaching our support team, please feel free to send us a private message through the platform’s back-end messaging system with your email address and contact number. We will do our best to follow up internally on your case and help accelerate the response process.

We deeply value your feedback and trust in our products, and we will strive to improve our service to ensure a better experience moving forward. Thank you for your patience and understanding.

Best Regards,

  @Solla-topee this fault has been reported over six month ago and the advice is the same now as it was then. Its an appalling amount of time not to resolve this fault. Even if the Firmware auto reset every hour that would be better than not enabling pan and tilt as i have done. Constantly referring those affected to TP Support, and then those that have updated to the Beta Firmware confirm it has not resolved the fault shows that TP-Link are not on top of this. There are lots of features to like about this camera, but i will not be recommending this camera to anyone looking to purchase a pan and tilt camera.

  @R

RJ-C660 wrote

  @Solla-topee this fault has been reported over six month ago and the advice is the same now as it was then. Its an appalling amount of time not to resolve this fault. Even if the Firmware auto reset every hour that would be better than not enabling pan and tilt as i have done. Constantly referring those affected to TP Support, and then those that have updated to the Beta Firmware confirm it has not resolved the fault shows that TP-Link are not on top of this. There are lots of features to like about this camera, but i will not be recommending this camera to anyone looking to purchase a pan and tilt camera.

J-C660 

I couldn't agree more! Here I am getting a second hardware replacement which I know will not fix the problem. To my knowledge, there are two hardware variations and I can confirm they both have the same issue.

The best that we could do is keep opening support tickets, post in the forums and post our experience in Amazon. All in the hopes it triggers a fix or saves someone else from agony.

It's true, there's a lot to like about these cameras but everyone like me will revert to tried and true brands that stand behind their products. I was really wishful I would replace my Google ecosystem with these. No such luck.