@Tapo1300 

just to add to my original comment: 

The one that works fine is running firmware version 1.1.10 and the one that has this problem is version 1.1.8 and both are hardware v1.0.

The camera on 1.1.8 says it's on the most up to date version but surely it should be 1.1.10 like the other?

Tapo1300 wrote

  @Tapo1300 

 

just to add to my original comment: 

 

The one that works fine is running firmware version 1.1.10 and the one that has this problem is version 1.1.8 and both are hardware v1.0.

 

The camera on 1.1.8 says it's on the most up to date version but surely it should be 1.1.10 like the other?

  @Tapo1300 

Hi,
Thanks for your observation.
1.1.10 is indeed the latest firmware version, but tapo devices receive firmware updates in phases, so not all units are updated simultaneously—even if they share the same model and hardware version. Please allow a few weeks for the rollout to complete.
For more details, please visit: What can I do if Tapo/Kasa Smart Devices fail to update the firmware?

Additionally, if you are experiencing issues with the 1.1.8 firmware, we recommend contacting the support team to request the beta firmware. They will be able to provide more targeted assistance.

Best Regards,

ttaidapos wrote

  @Hilbert-TP 

 

Hilbert-TP wrote

ttaidapos wrote

Here are my two RMAs RUS-260307-082014 RUS-260506-085358

  @ttaidapos 

Hello,

Thank you for your information.  I will coordinate with the support team on this issue and have them reach out to you promptly to ensure your case is properly handled.

 

Best Regards,

 

Just tested the beta firmware for the C660 and it's even worse. Now the camera faults to the maximum down position in only a couple of hours. Insult to injury, Pan and tilt correction needs to be ran 3 times! 

 

2 replacements and testing of beta firmware doesn't solve this for C660.

 

  @ttaidapos 

Hi,

Thank you for your update. 

I will pass your situation to the support team for further follow-up. If convenient, you can also reply directly to their email thread to continue the communication more efficiently.

  @Hilbert-TP 

Yes ive tried turning it off and back on again. Anymore useless tips

As for people who are having issues with the 660 that doesnt have the auto reboot. You could always invest in a smart plug and set that to power cycle every hour. 

The camera pans too far left when trying to track people down the side of the house. It hits the hardware limit and causes the motor to lose its step count thus not going back right enough. 

Why can the devs not fix this issue? Is it bad hardware design.. I think so.. because firmware updates do not seem to be doing much to fix it.

  @Hilbert-TP 

Hilbert-TP wrote

ttaidapos wrote

  @Hilbert-TP 

 

Hilbert-TP wrote

ttaidapos wrote

Here are my two RMAs RUS-260307-082014 RUS-260506-085358

  @ttaidapos 

Hello,

Thank you for your information.  I will coordinate with the support team on this issue and have them reach out to you promptly to ensure your case is properly handled.

 

Best Regards,

 

Just tested the beta firmware for the C660 and it's even worse. Now the camera faults to the maximum down position in only a couple of hours. Insult to injury, Pan and tilt correction needs to be ran 3 times! 

 

2 replacements and testing of beta firmware doesn't solve this for C660.

 

  @ttaidapos 

Hi,

Thank you for your update. 

I will pass your situation to the support team for further follow-up. If convenient, you can also reply directly to their email thread to continue the communication more efficiently.

Replacement number 3 under way. I'll keep everyone posted. 

Beta firmware defaults to a different location vs far right, it's centered but all the way down. I'm thinking this is software related vs hardware.

  @Ash2026 

Ash2026 wrote

  @Hilbert-TP 

 

Yes ive tried turning it off and back on again. Anymore useless tips

 

As for people who are having issues with the 660 that doesnt have the auto reboot. You could always invest in a smart plug and set that to power cycle every hour. 

 

The camera pans too far left when trying to track people down the side of the house. It hits the hardware limit and causes the motor to lose its step count thus not going back right enough. 

 

Why can the devs not fix this issue? Is it bad hardware design.. I think so.. because firmware updates do not seem to be doing much to fix it.

If you have already tried the troubleshooting steps I previously provided and are still experiencing issues, we recommend contacting the support team. They can further assist you by following up on the case, such as providing firmware updates or checking the warranty status.