Solution What to do if the Tapo Pan/Tilt camera can't return to its original position properly after tracking
This Article Applies To
Tapo C500 2.0/TC40 2.0
Tapo C510 2.0/TC41 2.0
Tapo C520 2.0/TC42 2.0
Tapo C530 2.0/TC43 2.0
Tapo C560WS V1
Tapo C660 V1
Phenomenon Description
The cameras listed above aim to return to their original position when no events are detected within 30 seconds after tracking. However, the following abnormal situations may still occur
1) The camera does not return to the correct position after tracking, and its viewpoint is offset.
2) When tilting or panning the camera, the Tapo app prompts that it has reached the limit position even though it has not.
Troubleshooting Tips
1. Ensure the screws are tight in the camera card slot and the rubber seal is seated.
2. On the Tapo App > Camera's Device Settings > Reboot Camera page, enable the Auto Reboot feature and check if it improves the situation.
3. Go to Camera Device Settings > Pan & Tilt, and tap “Pan & Tilt Correction” to recalibrate the camera.
Beta Opportunity
Our R&D team has developed a specialized firmware with relevant optimization. Click here to contact your local TP‑Link technical support team and request access to the beta firmware. When submitting your request, please include the following information in your email:
- A description of the phenomenon you are experiencing.
- A description of the troubleshooting you did.
- The camera's MAC address. You can find it in the Tapo app > camera's Device Settings > Device Info page.
- A video or screenshots showing the camera's viewpoints before and after tracking.
Before the Upgrade:
(1) Please be sure you have read the Beta Test Agreement before upgrading the Pre-release firmware!
(2) How to update the firmware of the Tapo devices on the Tapo App
(3) Firmware downgrade is not supported. When a new official version is released, updating it will overwrite the beta version.
More Articles
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Introduction to Motion Tracking and Auto tracking feature
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just to add to my original comment:
The one that works fine is running firmware version 1.1.10 and the one that has this problem is version 1.1.8 and both are hardware v1.0.
The camera on 1.1.8 says it's on the most up to date version but surely it should be 1.1.10 like the other?
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Tapo1300 wrote
just to add to my original comment:
The one that works fine is running firmware version 1.1.10 and the one that has this problem is version 1.1.8 and both are hardware v1.0.
The camera on 1.1.8 says it's on the most up to date version but surely it should be 1.1.10 like the other?
Hi,
Thanks for your observation.
1.1.10 is indeed the latest firmware version, but tapo devices receive firmware updates in phases, so not all units are updated simultaneously—even if they share the same model and hardware version. Please allow a few weeks for the rollout to complete.
For more details, please visit: What can I do if Tapo/Kasa Smart Devices fail to update the firmware?
Additionally, if you are experiencing issues with the 1.1.8 firmware, we recommend contacting the support team to request the beta firmware. They will be able to provide more targeted assistance.
Best Regards,
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ttaidapos wrote
Hilbert-TP wrote
ttaidapos wrote
Here are my two RMAs RUS-260307-082014 RUS-260506-085358Hello,
Thank you for your information. I will coordinate with the support team on this issue and have them reach out to you promptly to ensure your case is properly handled.
Best Regards,
Just tested the beta firmware for the C660 and it's even worse. Now the camera faults to the maximum down position in only a couple of hours. Insult to injury, Pan and tilt correction needs to be ran 3 times!
2 replacements and testing of beta firmware doesn't solve this for C660.
Hi,
Thank you for your update.
I will pass your situation to the support team for further follow-up. If convenient, you can also reply directly to their email thread to continue the communication more efficiently.
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Yes ive tried turning it off and back on again. Anymore useless tips
As for people who are having issues with the 660 that doesnt have the auto reboot. You could always invest in a smart plug and set that to power cycle every hour.
The camera pans too far left when trying to track people down the side of the house. It hits the hardware limit and causes the motor to lose its step count thus not going back right enough.
Why can the devs not fix this issue? Is it bad hardware design.. I think so.. because firmware updates do not seem to be doing much to fix it.
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Hilbert-TP wrote
ttaidapos wrote
Hilbert-TP wrote
ttaidapos wrote
Here are my two RMAs RUS-260307-082014 RUS-260506-085358Hello,
Thank you for your information. I will coordinate with the support team on this issue and have them reach out to you promptly to ensure your case is properly handled.
Best Regards,
Just tested the beta firmware for the C660 and it's even worse. Now the camera faults to the maximum down position in only a couple of hours. Insult to injury, Pan and tilt correction needs to be ran 3 times!
2 replacements and testing of beta firmware doesn't solve this for C660.
Hi,
Thank you for your update.
I will pass your situation to the support team for further follow-up. If convenient, you can also reply directly to their email thread to continue the communication more efficiently.
Replacement number 3 under way. I'll keep everyone posted.
Beta firmware defaults to a different location vs far right, it's centered but all the way down. I'm thinking this is software related vs hardware.
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Ash2026 wrote
Yes ive tried turning it off and back on again. Anymore useless tips
As for people who are having issues with the 660 that doesnt have the auto reboot. You could always invest in a smart plug and set that to power cycle every hour.
The camera pans too far left when trying to track people down the side of the house. It hits the hardware limit and causes the motor to lose its step count thus not going back right enough.
Why can the devs not fix this issue? Is it bad hardware design.. I think so.. because firmware updates do not seem to be doing much to fix it.
If you have already tried the troubleshooting steps I previously provided and are still experiencing issues, we recommend contacting the support team. They can further assist you by following up on the case, such as providing firmware updates or checking the warranty status.
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I am having the exact same issue as mentioned in this thread.
I have C530WS running on 1.3.5 firmware. I think this problem got worse after upgrading to the 1.3.5 firmware.
I do pan/tilt correction multiple times a day along with restarting the camera multiple times but the drift issue is still there. These steps only help for a bit until the drift issue starts happening again.
I have also contacted support about this issue but wanted to post this here also for visibility.
I also wanted to point out that if I save a view point then eventually the viewpoint itself gets drifted until I delete it and create a new viewpoint.
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@Hilbert-TP My Tapo C660 pan and tilt camera is now working correctly with Patrol Mode enabled. It would appear that the firmware update to 1.1.8 has resolved issue where the camera lens does not reset itself to the center location. It took far too long for TP-Link to resolve this but i hope that this issue is now closed. Thank you TP Link for getting this fixed.
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