My camera is stuck on Firmware Version 1.0.17. Pressing the Check Update button does nothing but the latest version for my camera is 1.3.6
I have reset the camera, but it still did not work.
Is there a way to fix this?
Thank you!
Hi,
Please confirm the following information for your issue.
1. Please send me(@Solla-topee) the camera's MAC address via a private message.
2. What's the LED status on the camera? Such as solid green, flashing red, etc.
3. Is the camera directly connected to your router's Wi-Fi? Do you have internet when connecting to your router's Wi-Fi?
4. Can you control the camera in the Tapo app when your phone uses mobile data?
Best Regards
Hi,
Please confirm the following information for your issue.
1. Please send me(@Solla-topee) the camera's MAC address via a private message.
2. What's the LED status on the camera? Such as solid green, flashing red, etc.
3. Is the camera directly connected to your router's Wi-Fi? Do you have internet when connecting to your router's Wi-Fi?
4. Can you control the camera in the Tapo app when your phone uses mobile data?
Best Regards
@Solla-topee , Hi
The camera apparently works fine, just not able to change its room location and upgrade.
1. Not sure how to do it
2. Yes, the LED status is solid green.
3. Yes, the camera is directly connected to my router's Wi-Fi. Yes internet is connected to my router's Wi-Fi.
4. Yes, I can control my camera in the Tapo app when my phone uses mobile data.
Thank you!
Best,
Gii
Hi,
1. On the Tapo app > camera's Device Settings > Device Info page, you can find your camera's MAC address.
2. On this thread, you can move your mouse to my icon, then tap Message to send me the MAC address. For example:
Best Regards
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