TAPO CAMERA HAS WIFI CONNECTIVITY PROBLEM

TAPO CAMERA HAS WIFI CONNECTIVITY PROBLEM

TAPO CAMERA HAS WIFI CONNECTIVITY PROBLEM
TAPO CAMERA HAS WIFI CONNECTIVITY PROBLEM
2025-06-25 17:52:55
Tags: #Device Connectivity #WiFi connectivity problem
Model: Tapo C211  
Hardware Version: V3
Firmware Version: 1.1.3

There is a problem of Wi-Fi connectivity.On checking the RSSI From it is sometimes between -50 to -55 and sometimes between -55 to -60 whereas my high speed fibernet & from router to camera distance 8-10m. 

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#1
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5 Reply
Re:TAPO CAMERA HAS WIFI CONNECTIVITY PROBLEM
2025-06-26 03:59:40

  @AVNISH 

Hi,
Please confirm the following information for the reported issue.


  1. Please describe your network diagram. Is the camera connected to the router's Wi-Fi directly? Are there AP or RE between the camera and the router? 

 

  2. Are there any obstacles between the camera and the router?

 

  3. Is the Wi-Fi connectivity problem you mentioned that the camera changes signal strength? Will the camera disconnect from the Wi-Fi or experience other problems? How about the LED status on the camera when the issue happens?

 

Best Regards

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#2
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Re:TAPO C211 CAMERA HAS WIFI CONNECTIVITY PROBLEM
2025-06-26 08:45:40 - last edited 2025-06-26 09:34:00

  @Solla-topee The live feed of the camera glitches, sometimes the video will play in fast forward and sometimes it will play normally whether you play the streaming at 2K or 720p. Wi-Fi is also stable because fiber is installed.The camera is installed on the left side of house while the router is installed the right side, there is a corner of a wall opposite to each other.There will be a distance of about 15 feet between the camera and the router. When I connect and checked the speed from same distance on 2.4 GHz TV and PC and mobile, I got a stable and good internet speed even though my MOBILE/TV/PC is placed at a distance of about 40 feet from the router. Talking about the beginning, when the camera i was purchase, streaming was going well in it, but for the past few days, streaming is going sometimes fast, sometimes slow, and even on rotation, the response is very delayed and The WiFi signal strength of this camera is  Automatically changed & (RSSI) between -48 to -60. I don't know what happen with this camera. I am just telling you everything for your information.. Rest of the camera quality, night vision, features loaded, app response time everything is good, Mic & speaker quality average. the only problem is its WiFi connectivity and person detection false alarm.

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#3
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Re:TAPO C211 CAMERA HAS WIFI CONNECTIVITY PROBLEM
2025-06-27 06:39:46

  @AVNISH 

Hi, 
You can refer to the instructions below to check and improve the network connection stability of your Tapo camera.
How to check and improve the network connection stability of Tapo smart devices
Best Regards
 

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#4
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Re:TAPO C211 CAMERA HAS WIFI CONNECTIVITY PROBLEM
2025-06-27 09:00:08

@Solla-topee Sir, in the corner of the video you can see the recording time and also a time in the timeline of the clip, I think both these times should be the same.Due to some bug in the software it is showing wrong detection time while showing correct time in the corner of the video.

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#5
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Re:TAPO C211 CAMERA HAS WIFI CONNECTIVITY PROBLEM
2025-06-27 11:22:06

  @AVNISH 

Hi, 
I have escalated the issues you reported in this thread to our tech team, and they will contact you via email to further assist you. Please wait patiently.
Best Regards

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#6
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