Tapo C420 can't be linked with the hub Tapo H200
Hi, i already have a HUB Tapo h200 with a doorbell Tapo d230 y it's working perfectly, but now i just bought a camera Tapo C420, but its impossible to link to the hub. I already follow all the steps and a simple thing that should took me no more than 5 minutes made me waste 2 days and still can't do it. I aldeay reset both hub and camera several times and it's not working.
There is any other way to link this devices?
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Hi,
You can refer to the instructions below to troubleshoot the reported case.
What can I do if the battery-powered cameras fail to pair with the Tapo H200?
Best Regards
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Hi,
You can refer to the instructions below to troubleshoot the reported case.
What can I do if the battery-powered cameras fail to pair with the Tapo H200?
Best Regards
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Thanks for the answer, a saw in the post you indicate that my problem is that the hub is from region EU, and the new camera a i bought is US. There is any way to solve this, changin firmware o something since the hardware is the same?
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Hi,
There is no method to change the device's region code info. If you have just purchased the new camera, it's recommended to contact your retailer to return it and purchase a new one in the EU version.
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