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My outfoor camera goes offline everytime i leave the house

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My outfoor camera goes offline everytime i leave the house

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
My outfoor camera goes offline everytime i leave the house
My outfoor camera goes offline everytime i leave the house
2025-07-09 09:46:09 - last edited 2025-07-30 10:51:12
Tags: #Device Connectivity
Model: TC82 KIT  
Hardware Version:
Firmware Version:

I have 5 cameras set up and only 1 does this. When ever I leave my home and need to check my farden camera, it shows as offline - then I need to reset it all over again when I get home . Then it works perfectly again. Battery is full, connection is good. No idea what the problem is. 

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1 Accepted Solution
Re:My outfoor camera goes offline everytime i leave the house-Solution
2025-07-10 07:31:56 - last edited 2025-07-30 10:51:12

  @Kerry77 

Hi,
Please confirm the following information for the reported case.
  1. What's the camera's MAC address? You can send it to me (@Solla-topee) via a private message.
 

  2. After you go home and make the camera online, please turn off Wi-Fi on your phone and use mobile data only, whether the camera still displays online status in the Tapo app?

 

  3. If the camera displays offline when you control it remotely, you can refer to the instructions below to troubleshoot.
      What to do if I can't control my Tapo cameras on the Tapo app? 
 

Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> Enhance Your Tapo App Experience: Introduction to Several Practical Features >> Troubleshooting for Tapo Camera's Privacy Mode Automatic Activation
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Re:My outfoor camera goes offline everytime i leave the house-Solution
2025-07-10 07:31:56 - last edited 2025-07-30 10:51:12

  @Kerry77 

Hi,
Please confirm the following information for the reported case.
  1. What's the camera's MAC address? You can send it to me (@Solla-topee) via a private message.
 

  2. After you go home and make the camera online, please turn off Wi-Fi on your phone and use mobile data only, whether the camera still displays online status in the Tapo app?

 

  3. If the camera displays offline when you control it remotely, you can refer to the instructions below to troubleshoot.
      What to do if I can't control my Tapo cameras on the Tapo app? 
 

Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> Enhance Your Tapo App Experience: Introduction to Several Practical Features >> Troubleshooting for Tapo Camera's Privacy Mode Automatic Activation
Recommended Solution
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