Sur ma tablette demande de reconnection toutes les 5mn
Bonjour sur ma tablette, on me demande de me reconnecter toutes les 5 minutes alors qu'au début je n'avais aucun problème en même temps sur mon téléphone le fluide est continue ce sont les mêmes versions de logiciel et de firmware.
Bien cordialement.
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Hi,
To effectively manage cloud service resources, ensure a stable monitoring experience, and prevent potential issues such as network data overages or battery drain on battery-powered cameras, there is a certain time limit for continuous live streaming when streaming the camera via our cloud server.
If you are streaming the camera remotely in the Tapo app, the time limitation can't be avoided. However, if you stream the camera when your phone/tablet is connected to the same Wi-Fi network as the camera, you can try the troubleshooting steps in Case 1 of the following FAQ. You can also try blocking the internet for the camera on the router, force close the Tapo app on your phone, reopen it, stream the camera locally, and then allow internet access to the camera. Check if you can stream the camera continuously.
Why can't I view the live stream of the Tapo camera continuously?
You may receive a continue prompt when your phone/tablet connects to the same Wi-Fi network as the camera. This is because when the camera successfully connects to our cloud server (such as the LED is solid green and can be controlled remotely), the live feed from the camera may be accessed in the Tapo app either through a local connection or via the cloud server. Currently, there is no option in the Tapo app to enforce a local connection for streaming the camera feed, and if the Tapo app streams the camera's live feed via our cloud server, the continue prompt appears.
Best Regards
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Hi,
To effectively manage cloud service resources, ensure a stable monitoring experience, and prevent potential issues such as network data overages or battery drain on battery-powered cameras, there is a certain time limit for continuous live streaming when streaming the camera via our cloud server.
If you are streaming the camera remotely in the Tapo app, the time limitation can't be avoided. However, if you stream the camera when your phone/tablet is connected to the same Wi-Fi network as the camera, you can try the troubleshooting steps in Case 1 of the following FAQ. You can also try blocking the internet for the camera on the router, force close the Tapo app on your phone, reopen it, stream the camera locally, and then allow internet access to the camera. Check if you can stream the camera continuously.
Why can't I view the live stream of the Tapo camera continuously?
You may receive a continue prompt when your phone/tablet connects to the same Wi-Fi network as the camera. This is because when the camera successfully connects to our cloud server (such as the LED is solid green and can be controlled remotely), the live feed from the camera may be accessed in the Tapo app either through a local connection or via the cloud server. Currently, there is no option in the Tapo app to enforce a local connection for streaming the camera feed, and if the Tapo app streams the camera's live feed via our cloud server, the continue prompt appears.
Best Regards
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- Report Inappropriate Content
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