Device is disconnecting continuously
The device is disconnecting conti
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Hi,
If the Tapo camera displays the offline status in the Tapo app all the time, you can refer to the following instructions to troubleshoot.
What to do if I can't control my Tapo cameras on the Tapo app?
If the camera still displays the same phenomenon, please confirm the following information for further analysis.
1. Please send me (@Solla-topee) the camera's MAC address via a private message.
2. What's the LED status on the camera when it displays offline?
3. What's the model number of your router? Is the camera connected to the router's Wi-Fi directly rather than an AP/RE in between?
4. Can you restore the camera's connection by rebooting it, factory resetting, and reconfiguring it?
5. When the camera is working, please go to its Device Settings > Device Info page in the Tapo app, tap the Wi-Fi icon, and check its RSSI value.
Best Regards
- Copy Link
- Report Inappropriate Content
Hi,
If the Tapo camera displays the offline status in the Tapo app all the time, you can refer to the following instructions to troubleshoot.
What to do if I can't control my Tapo cameras on the Tapo app?
If the camera still displays the same phenomenon, please confirm the following information for further analysis.
1. Please send me (@Solla-topee) the camera's MAC address via a private message.
2. What's the LED status on the camera when it displays offline?
3. What's the model number of your router? Is the camera connected to the router's Wi-Fi directly rather than an AP/RE in between?
4. Can you restore the camera's connection by rebooting it, factory resetting, and reconfiguring it?
5. When the camera is working, please go to its Device Settings > Device Info page in the Tapo app, tap the Wi-Fi icon, and check its RSSI value.
Best Regards
- Copy Link
- Report Inappropriate Content
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