Extremely poor video quality in low light conditions

I have a problem with my Tapo C325WB. Before switching to C325WB I've used C520WS on the same spot and it worked perfectly. Due to great reviews I have decided to make the upgrade.
The C325WB works perfectly under good light conditions and very bad under low light. Due to the surroundings (near the main road) I have disabled the spot light and without it, the video quality under low light conditions is simply terrible - the picture is completely grainy and you cannot see if somebody would be walking directly in front of the camera (see below examples):
C325WB - low light (HDR on)

C325WB - low light (HDR off)

C325WB - low light (spotlight on)

Below is also a photo taken at the same time (more or less the same light conditions) with my C520WS which is located approximately 50meters from C325WB. The visibility is much better and is something I would expect also from C325WB.
C520WS- low light

I understand that without spot light enabled I won't be able to get a colorful night video recording with my C325WB but I should at least get a the same black and white quality as with my C520WS. Are there any settings that I can change in order to improve the night recordings done by my C325WB?
Thank you all for your answers!
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Hi,
 When the Tapo C325WB V1 operates under extremely low-light or completely dark conditions, the live view page of the camera may fail to display a clear image if the spotlight is turned off, potentially resulting in a completely black screen. Based on the images you provided, it seems that your yard is behind a streetlight, and the parked vehicle is blocking most of the light. As a result, without enabling the spotlight, the yard will display as a black area in the Tapo C325WB V1's live view page.
It's important to note that the Tapo C325WB V1 does not have IR LEDs, so it will not display black-and-white images like the Tapo C520WS, which switches to infrared mode(night mode) with IR LEDs. In your usage scenario with the Tapo C325WB V1, it's recommended to enable the spotlight to achieve better video quality.
If you prefer to use the Tapo C325WB but require the camera to enter infrared mode in low-light conditions, please consider contacting your retailer to see if you can exchange the Tapo C325WB V1 for the Tapo C325WB V2(which has the IR LEDs).
Best Regards
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Hi,
 When the Tapo C325WB V1 operates under extremely low-light or completely dark conditions, the live view page of the camera may fail to display a clear image if the spotlight is turned off, potentially resulting in a completely black screen. Based on the images you provided, it seems that your yard is behind a streetlight, and the parked vehicle is blocking most of the light. As a result, without enabling the spotlight, the yard will display as a black area in the Tapo C325WB V1's live view page.
It's important to note that the Tapo C325WB V1 does not have IR LEDs, so it will not display black-and-white images like the Tapo C520WS, which switches to infrared mode(night mode) with IR LEDs. In your usage scenario with the Tapo C325WB V1, it's recommended to enable the spotlight to achieve better video quality.
If you prefer to use the Tapo C325WB but require the camera to enter infrared mode in low-light conditions, please consider contacting your retailer to see if you can exchange the Tapo C325WB V1 for the Tapo C325WB V2(which has the IR LEDs).
Best Regards
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I`ve just bought a Tapo C235WB V2, connected it via Ethernet cable, I observe very similiar low-light issues.
The camera does not respond to any changes - Resolution / HDR / Spotlight settings do not change a thing, like there was some software problem in the phone app / firmware (seemingly latest 1.1.5 Build 250519 Rel.38908n)
 EDIT: after a power cycle of the device, the "Spotlight" setting does affects the image, making dark spots brigther, very nice actually... Turning spotlight on/off generates audible "click" of the IR-cut filter (why? the full-color mode is still on manually, i don`t want it to change, I have no IR illumination), turning "spotlight" off turns the image actually into monochrome (like in IR vision). Restoring "full color" requires another power cycle :/
 And again.. it fails to respond to control after some time. HDR/resolution setting still does nothing. Maybe some sequence of reboots and configuration requests will get me where I need to be.. Definitely some software issues here :(
I`ve set up also an internal, cheap Tapo C110 cam to record the exact same scene (part of some building, image enlarged, long distance, so IR off, full-color mode).
C235WB V2 on the left, C110 on the right (much better picture IMHO).
On the left we see mainly some greatly amplified thermal noise of the CMOS sensor and huge compression artifacts (especially blurry a few seconds after keyframe, some algorithm drifts the picture away from "somewhat ok" into "cannot tell what`s that") - not what I`d expect from a "good night vision" camera.

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Hi,
 Please confirm the following information for the reported phenomenon.
1. Do you want the camera to go into Full Color mode and turn on the spotlight in low light conditions, but the camera won't enter this mode automatically before rebooting it?
   2. If so, please double-check if the camera selects Full Color mode on the Device Settings > Video & Display > Night Mode Settings page. Then, send us the screenshots of the camera's Live View page before and after the camera reboots. If the Tapo C110 is in the same location, please send us a screenshot of the C110's Live View page under the same low lighting conditions as the C325WB.
You can upload the screenshots to your cloud server (such as Google Drive), generate a download link, and send it to me (@Solla-topee) via a private message.
  
Best Regards
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This spotlight/IR-cut phenomenon was reported only as a side-note. After another reboot (or two) the camera is able to get back to full-color, I can hear no more ir-cut filter "click". My preference is to keep spotlight always on, as it gives more good than harm to the picture. I hope it can be left that way with no issues, like cpu overheating or anything. I once saw a thermopad misplaced by half of the chip size, between cpu and a tiny alluminum plate working as a radiator, in a very similar camera.
Back to the point - yes, the camera is set manually to full-color mode always (in my setup IR illumination is useless). On that config page, in the "full color" section, there is also a knob for ambient light intensity, ranges from "dark" to "very dark". It does nothing to the picture IMHO, no matter how many reboots I make. But this is also only a side-note.
My main issue is not related to spotlight or IR-cut. It is how the sensor amplification fights with compression under low-light conditions.
Shortly after a forced "reset" of image (by changing some parameter) the image is quite OK. But shortly after, noise + compression artifacts creep in blurring it beyond tolerance.
It looks like there is some colorful "game of life" being played in the frame. C110 has no such issues (picture is a bit darker, but does not go crazy like this).
My synology recorder even sometimes detects such image changes as "movement", triggering alerts, even though the camera looks at some dark, stationary wall (pictures already attached to the post above). I don`t actually use the phone app, other than for setting up some parameters. I use Synology recorder / ONVIF / rtsp:// etc..
Secondary issue is, whether "HDR" mode does anything or not.
 Key question for further conversation is: if you are planning to be fixing camera firmware in any foreseeable future. If not, I`ll just try out some other cheap ONVIF camera.
I am not stating, that this camera is bad or want my money back or something. No. It is OK, it is usable. It just "goes crazy" all by itself in dark conditions.
I`ll wait for some dry night and maybe take some more pictures/clips comparing those two cameras.
 
 EDIT: I managed to create a short animated gif showing a portion of the very same "scene", shortly after keyframe - we can see the image creeping from "somewhat ok" to blurry maze.
 EDIT2: Message editor on this forum says "uploaded sucessfully".. and then does not show animated gif :(
 First, middle and last frame of that gif:
|  |  |  | 
.
EDIT3: After some reading I think i know why this happens. This could be fixed by adding some more configuration or "intelligence" to camera firmware. Long story short - in very low light conditions (which camera already detects, which results in very high signal amplification), noise filter and/or encoder should be parametrized differently in order to avoid such "game of life" artifacts. The C110 is not "starlight" or "night colors" camera, it does not do such strong amplification, there is no problem there.
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Hi,
 For further analysis of the reported phenomenon, please provide us with the following information.
1. Please send us the camera's live feed recorded on the third-party device(Synology recorder) that shows the camera's live feed is normal, then comes with noise and compression artifacts.
2. Please send us the camera's live feed recorded on the Tapo app that happened at the same time as the video in point 1. Or you can insert an SD card into the camera, set it to record continuously, then download the corresponding video from the SD card and send it to us.
3. Please note that the HDR feature is not suited for all usage scenarios. Usually, if some areas of the camera's live feed appear overexposed or overbright, you can try enabling the HDR feature to see if it helps.
You can upload the videos to your cloud server (such as Google Drive), generate a download link, and send it to me (@Solla-topee) via a private message.
  
Best Regards
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1, 2, working on it...
 3. OK, I tried the HDR feature for some time. Now the noise pattern is very different, but overall image quality is not.
 a) First screenshot pair - shortly after reboot. The picture is "usable", we can see some algorithms are trying to make it better. Sometimes it freezes for a few seconds, even compression artifacts do not move. Or it reboots (audible clicks of IR-cut filter).
 b) Second - after a few minutes, the c235wb picture has drifted far, far away :( No settings were touched. Shortly after the picture "resets" and synology detects "motion event" for no reason.
C110 on the right, for reference, on both pictures.


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Hi, 
 Just double-confirm, can you see the same phenomenon when watching the camera's live view page in the Tapo app?
 Best Regards
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